Customer Service Representative

U-Haul International, Inc.; Kent (OH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Hiring bonus

Certification bonus

On-the-job training

Advancement opportunities

Health insurance

Job summary

U-Haul International, Inc. in Ohio is seeking a Customer Service Representative who will assist customers, inspect and prepare rental equipment, and help ensure safe, smooth moves.

Training is provided and bonuses are offered for hiring and certification as part of the role. Join a team-oriented environment with opportunities for advancement, on-the-job training through U-Haul University, and benefits including health insurance and retirement plans.

Qualifications

• Strong customer service and communication skills.
• Comfortable using smartphones and basic tech.
• Willingness to learn and handle hands-on tasks.

Responsibilities

• Deliver outstanding customer service inside and outside the U-Haul center.
• Assist customers with selecting, renting, and returning equipment.
• Use U-Scan tech to manage rentals and inventory.
• Inspect, clean, and prepare rental equipment for safety and readiness.
• Install hitches and wiring; propane filling; forklift certification training provided.

Skills

Customer service

Communication

Teamwork

Tech savvy

Education

High School Diploma

Job description

Do you enjoy helping people while staying active throughout the day? U-Haul is looking for friendly, motivated individuals to join our team as Customer Service Representatives. This is more than a traditional retail position—you'll assist customers, inspect and prepare rental equipment, install hitches, and help ensure every customer has a safe and successful moving experience.

As a Customer Service Representative, you'll work as part of a supportive team while gaining valuable customer service and technical skills. Every day is different, offering opportunities to learn, grow, and make a positive impact. No experience with trailers, hitches, propane, or forklifts is required—we provide paid training and certifications.

Our motto is "Hire Fast, Pay Fast." You can start today and get paid today!

• Schedule two paid hands-on working interviews.
• Receive a $100 hiring bonus.
• Earn an additional $300 certification bonus upon successfully completing U-Haul's Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at a retail store.
• Opportunities for advancement
• On-the-job training and continuous education through U-Haul University
• Gym reimbursement program
• Health insurance and prescription plans (if eligible)
• Paid holidays, vacation, and sick time (if eligible)
• Dental and vision plans
• Life insurance
• MetLife Auto & Home Insurance
• MetLaw Legal Program
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Business travel insurance
• LifeLock Identity Theft Protection
• Critical Illness and Group Accident Insurance
• Dave Ramsey's SmartDollar Program
• You Matter Employee Assistance Program (EAP)
• 24-hour physician access for children
• Employee discounts on Apple products, Dell computers, hotels, cell phone plans, and more

Customer Service Representative Responsibilities

• Deliver outstanding customer service both inside and outside the U-Haul center.
• Assist customers with selecting, renting, and returning U-Haul equipment.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Safely move, position, and connect U-Haul trucks and trailers.
• Inspect, clean, and prepare rental equipment to ensure it is safe and ready for the next customer.
• Perform basic preventive maintenance, including checking fluid levels and identifying equipment concerns.
• Answer customer questions and educate them on U-Haul products and services.
• Prepare rental contracts and process equipment returns.
• Install trailer hitches and wiring (paid training provided).
• Fill propane cylinders (certification provided).
• Operate a forklift (certification provided).
• Participate in ongoing training and professional development through U-Haul University.
• Perform other duties as assigned.

Minimum Qualifications

• Valid driver's license with the ability to maintain a good driving record.
• High school diploma or equivalent.
• Strong communication and customer service skills.
• Comfortable using smartphones and basic technology.
• Ability to work both indoors and outdoors in various weather conditions.
• Ability to work a flexible schedule, including weekends and holidays, as business needs require.

This position is active and hands-on. You'll spend time assisting customers both inside the store and outdoors on the lot. Work may involve moving equipment, working around vehicles and machinery, exposure to weather, and using protective equipment such as gloves, safety glasses, or other required gear.

Physical Demands

The position requires standing, walking, bending, reaching, lifting, and moving throughout the workday. Team members must be able to move equipment and lift a minimum of 50 pounds, with or without assistance. The role also involves safely moving trucks and trailers and performing physical tasks in both indoor and outdoor environments.

If you enjoy working with people, staying active, learning new skills, and being part of a team that helps customers during one of life's biggest moments, we'd love to have you join the U-Haul team.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.