Customer Service Representative

QXO; Kennesaw (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision insurance

PTO, holidays, and parental leave

Paid training and certifications

Legal assistance and identity保护

Job summary

QXO in Georgia is seeking an Inside Sales Representative to deliver outstanding customer service while supporting sales growth through product knowledge, quotations, order management, and relationship development with contractors, builders, homeowners, and commercial customers.

You will collaborate with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams to ensure accurate orders and a smooth customer experience, with emphasis on pricing, availability, and timely follow-up.

Qualifications

• Front-line customer service and sales experience.
• Construction/building materials experience is a plus.
• Spanish bilingual proficiency is a plus.
• Ability to communicate and follow up with customers, vendors, team members, and management.

Responsibilities

• Receive and process price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections.
• Plan and implement telemarketing and prospecting objectives.
• Coordinate delivery and pickup of orders with operations teams.
• Provide support to Outside Sales team.
• Adhere to pricing guidelines and policies of customer financial services.

Skills

Customer service

Sales experience

Communication

Bilingual Spanish

Job description

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you’ll do:

The Inside Sales Representative is responsible for providing exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer relationship development. This role serves as a primary point of contact for contractors, builders, homeowners, and commercial customers by assisting with product selection, pricing, order processing, and project support. Working closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the Inside Sales Representative ensures customer orders are completed accurately and efficiently while delivering an outstanding customer experience.

• Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections

• Plan and implement telemarketing and prospecting objectives

• Coordinate delivery and pick up of orders with operations teams

• Provide support to Outside Sales team

• Adhere to pricing guidelines and policies of customer financial services

What you’ll bring:

• Previous front-line customer service and sales experience

• Industry experience with construction or building materials a plus

• Spanish bilingual proficiency a plus

• Ability to effectively communicate and follow-up with customers, vendors, team members, and management

• Eagerness and ability to learn and retain vast amounts of product information

What you’ll earn:

• 401(k) with employer match

• Medical, dental, and vision insurance

• PTO, company holidays, and parental leave

• Paid training and certifications

• Legal assistance and identity protection

• Pet insurance

• Employee assistance program (EAP)

Benefits for union‑represented roles are determine d by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.