Customer Service Representative

Wesco; Johnson City (TN); On-site; USD 25,554 - 31,932; Full time

Job summary

Wesco in Johnson City, TN, is seeking a Representative - Customer Service to respond to inquiries by phone, e-mail, and walk-ins and provide issue resolution. You will analyze service needs and coordinate with other departments for follow-up.

The role requires a High School Degree or GED (Associates’ Degree preferred) and 2–4 years of relevant experience, with strong interpersonal and written/verbal communication skills. Expect routine tasks with occasional complex cases.

Qualifications

• Requires a High School Degree or equivalent.
• Associates’ Degree preferred.
• 2–4 years of relevant customer service experience.
• Strong interpersonal and written/verbal communication skills.
• Able to work effectively under pressure and pay attention to detail.
• Proficient with MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by phone, e-mail, or walk-ins to provide resolution.
• Resolve routine and some complex problems; communicate solutions or requested information.
• Analyze customer service needs and coordinate with other departments for follow-up.
• Back-up support to sales counter with walk-in and telephone inquiries.

Skills

Customer service

Verbal & written communication

Attention to detail

MS Word

MS Excel

E-mail handling

Under pressure

Education

High School Diploma or GED

Associates’ Degree (US) / College Diploma (Canada)

Tools

MS Word

MS Excel

Email

Job description

Job Description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Compensation Details: $18.55 - $23.18 Per Hour

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.