Customer Service Representative

U-Haul International, Inc.; Jackson (MS); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

2/3/4 other perqs

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative to assist customers with products and services at our centers and remote locations. You will manage rentals using U-Scan, move and hook up trucks, inspect equipment, and educate customers about options and processes.

Responsibilities include invoicing, returns, and basic maintenance tasks. Certifications for propane, forklift, and hitch installation are offered during employment, with ongoing learning through U-Haul

Qualifications

• Customer service experience preferred, with the ability to assist customers in-store and remotely.
• Strong communication and interpersonal skills to educate customers about products and services.
• Ability to use store systems and handle basic technical tasks related to rentals.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot and check fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring; fill propane and forklift operations (certifications offered).
• Other duties as assigned; participate in U-Haul education via U-Haul University.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience.Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications.

Our motto is 'Hire Fast, Pay Fast'. You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance &Prescription plans,if eligible
• Paid holidays, vacation, and sick days,if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer.

All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law.

Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.

Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do‑it‑self movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do‑it‑self moving equipment that would be available on a one‑way, nationwide basis.

U-Haul co‑founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.