Customer Service Representative

bwcterminals; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

BWC Terminals, headquartered in Houston, Texas, is a premier provider of bulk liquid storage and logistics services across North America. The Entry-Level Customer Service Representative will support terminal operations by handling customer orders, shipping documentation, and data entry, while learning OSOs across all modes.

Ideal candidates communicate clearly, pay close attention to detail, and are proficient with Microsoft Excel and Word.

Qualifications

• High School diploma or GED is required.
• Proficiency in Microsoft Office, especially Excel and Word.
• Must obtain a TWIC card.
• SAP experience is a plus.
• Strong communication and attention to detail.

Responsibilities

• Handle Shipping/Receiving related data entry and paperwork.
• Learn and process OSOs across transportation modes.
• Create BOLs, enter orders, and respond to customer requests.
• Maintain confidentiality and assist with billing and reports.
• Provide backup support to other terminal functions.
• Answer calls and assist visitors professionally.
• Ensure DOT and customer handling requirements are followed.

Skills

Customer service

Data entry

Microsoft Excel

Microsoft Word

Education

High School or GED

Tools

SAP

TWIC

Job description

Headquartered in Houston, Texas, BWC Terminals is a premier provider of bulk liquid storage and logistics services to refiners, manufacturers, and distributors of bulk liquids in North America. The Company consists of 22 sites with over twenty million barrels of storage capacity. The BWC Terminals facilities are equipped to store a wide range of petroleum, chemical, renewables, and agricultural products. Additional information about BWC Terminals is available at www.bwcterminals.com .

JOB OVERVIEW

As an Entry-Level Customer Service Representative at BWC Terminals, you will support terminal operations by managing customer orders, shipping documentation, and data entry tasks. This role involves learning operational service orders (OSOs) across all transportation modes, handling paperwork such as bills of lading, and ensuring compliance with DOT and customer-specific requirements (e.g., food grade, hazardous materials). You will interact directly with customers and visitors, professionally addressing inquiries and coordinating order fulfillment. Initial training will be provided, with a gradual transition to independent work. Strong communication skills, attention to detail, and proficiency in Microsoft Excel and Word are essential. This position also provides backup support to other terminal functions and requires maintaining confidentiality of sensitive information.

RESPONSIBILITIES AND DUTIES

• Perform basic terminal operational activities and processes related to Shipping/Receiving and Container Types/Modes.
• Learn all OSO's (operations service orders) for all modes
• Handle truck paperwork, including BOL's Creation, Order Entry, and Customer Order Requests.
• Complete data entry and billing creation tasks, including Closing Orders, Capturing Ancillary Charges, and applying Customer Standards.
• Experience with Excel and Word
• Work under the supervision of a trainer during the initial period with gradual progression to independent work.
• Apply knowledge of DOT/Shipping Requirements and Customer's Handling Requirements (NSF, Food Grade, Kosher, Hazardous, Waivers).
• Enter orders into BWC Terminals' (The Company's) computer system and process the orders. Compile processed orders with other mandatory paperwork, such as SDS, certificates of analysis, and any other customer-required paperwork, and give them to operators to fulfill the order.
• Monitor customers' systems for shipping orders and enter shipping data into their systems.
• Answer incoming calls professionally, courteously, and accurately direct calls to staff. Assist customers with questions, issues, and coordination of orders.
• Professionally assist all visitors to the terminal and ensure security procedures are followed.
• Process and distribute any paperwork required to customers.
• Provide back-up and relief to other positions as appropriate.
• Review inventory detail reports for accuracy.
• Maintain confidentiality of all customers and BWC Terminals (Company) matters.
• Other duties may be assigned as needed.

QUALIFICATIONS

• High School or GED.
• Proficient in Microsoft Office Suite, with proficiency in Excel preferred.
• Must have or be able to obtain a TWIC card.
• SAP experience is a plus
• Take the initiative to identify problems, use judgment to find appropriate solutions, and follow through on resolving issues promptly.
• Support team efforts, actively work to generate respect and enthusiasm, cooperate with others, and learn from other team members.
• Ability to communicate effectively, verbally and in writing, with customers and co-workers; ability to write correspondence and instructions, using exemplary grammatical and spelling skills.
• Ability to interact with others in a professional and appropriate demeanor, work effectively with a diverse group of individuals, and maintain effective working relationships with staff and customers.
• Ability to manage multiple tasks, logistically organize and maintain many details, and meet deadlines.
• Ability to work independently with general direction from supervisor.
• Capable of reporting to work on time, prepared to perform duties of the position, and willing to perform duties as workload necessitates. i.e., *possible overtime (coming in on a Saturday or Sunday, depending on customer needs) *rotating on-call schedule (be flexible for schedule changes based on customer needs)
• Ability to carry out the duties of this position while helping the company to meet its mission and while adhering to policies, procedures, and regulations.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The working conditions and environment, as well as the physical requirements and activi