Customer Service Representative

Amerco; Hoschton (GA); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Health insurance

401k and stock options

Paid holidays

Job summary

AMERCO/U-Haul is seeking a part-time Customer Service Technician to serve customers inside and outside the U-Haul Center. You will help with rentals, inventory, and equipment handling using U-Scan technology, while ensuring accurate invoicing and returns.

The role involves manual tasks and customer education, with opportunities for advancement. Location is North Charleston, SC, with shifts including day/evening and a 20–25 hour week.

Qualifications

• Customer-facing role with focus on service quality.
• Must possess good communication and interpersonal skills.
• Willingness to learn product offerings and processes.

Responsibilities

• Assist customers inside and outside U-Haul Center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Tools

U-Scan technology

Job description

Customer Service Technician

U-Haul is seeking friendly, motivated people to join our team as a Customer Service Technician. In this role, you will be the face of U‑Haul’s exceptional service, helping customers inside and outside the U‑Haul Center with products and services.

Key Responsibilities

• Assist customers inside and outside U-Haul Center with U-Haul products & services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Perform other duties as assigned

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High School Diploma or equivalent

Benefits

• Career stability
• Opportunities for advancement
• Valuable on‑the‑job training
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• Paid holidays, vacation, and sick days if eligible
• 401k and stock options
• 24‑hour physician available for kids
• Health insurance & prescription plans if eligible
• Dental & vision plans
• Subsidized gym/membership if eligible
• Business and travel insurance
• YouMatter EAP program
• LifeLock identity theft protection
• Critical illness/group accident coverage

Work Details

Location: 8222 Dorchester Road, North Charleston, South Carolina 29418, United States of America.

Job Type: Part‑time

Pay: $12.00 - $16.00 per hour

Expected hours: 20 – 25 per week

Shifts: Day shift, Evening shift

Weekly day range: Every weekend, Monday to Friday

Work setting: In‑person

Health & Safety

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. Employees may be required to use protective clothing, masks, goggles, gloves, or shields.

Physical Demands: The job requires some physical exertion such as long periods of remaining stationary, moving around an office and occasionally outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.

EEO Statement

U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants during all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.

Nicotine-Related Hiring Policy

AMERCO and its family of companies, including U‑Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U‑Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.

People with a criminal record are encouraged to apply.