Customer Service Representative

Illinois Tool Works; Honolulu (HI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Low premium insurance

Paid vacation and holidays

401K with company match

Extensive training program

Service vehicle and safety gear

Job summary

Illinois Tool Works is seeking a customer service-focused professional to manage high volumes of inquiries, assist with quotes and orders, and ensure accurate, timely support. You will build strong customer relationships and provide clear, compliant information using the appropriate tools.

Ideal candidates bring 4–6 years of customer service experience, proficiency with Microsoft Office, and excellent communication skills for internal and external customers.

Qualifications

• High school diploma or GED required.
• 4-6 years of customer service experience.
• Proficiency with Microsoft Office products including Outlook, Word, and Excel.
• Strong interpersonal skills when working with internal and external customers.

Responsibilities

• Efficiently manage a high volume of incoming communications and customer requests (quotes, order entry, tracking, returns) while delivering excellent service.
• Develop relationships with customers by understanding needs and offering suitable solutions.
• Provide accurate information using the right tools to ensure compliance and clarity.
• Manage order entry and group emails to ensure timely processing and issue resolution.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Efficiently and effectively manage large number of incoming communications and customer requests (quotes, order entry, tracking, returns) while delivering exceptional customer experience
• Develop strong relationships with customers by understanding their needs and recommending solutions creating customers for life
• Provide compliant, accurate, valid, and complete information for the customer by using the right methods/tools
• Responsible for management of order entry and group emails to ensure timely order entry and issue resolution through professional phone skills, emails, and team involvement
• Follow communication procedures, guidelines, and policies
• Meet personal/customer service team targets and call/email handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Work with cross functional teams to improve processes and productivity

QUALIFICATIONS

• High school diploma or GED
• 4-6 years customer service experience
• Proficient with Microsoft Office Products to include Outlook, Word, and Excel
• Requires strong interpersonal skills working with internal and external customers

BENEFITS

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Service vehicle, uniforms, and safety equipment provided
• Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. Hobart Service is tobacco-free (including e-cigarettes) and maintains a drug‑free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at [e-mail] to request assistance. No other requests will be acknowledged.