Customer Service Representative

SBM; Hillsboro (OR); Hybrid; USD 50,946,000 - 53,812,000; Part time

Benefits offered by this job

Comprehensive benefits

Job summary

SBM is seeking a Customer Service Representative to support cleanliness and sanitation in assigned areas. The role requires performing daily duties and following safety protocols while communicating professionally with staff and customers.

Ideal candidates have 3–6 months experience or training and are willing to work Wednesday through Saturday, 9am-2pm, with a pay rate of $17.78–$18.78 per hour. Benefits are available.

Qualifications

• Bilingual is a plus.
• Strong verbal and written communication skills.
• Ability to read and interpret instructions, procedures, manuals, and other documents.

Responsibilities

• Perform janitorial duties
• Operate cleaning equipment
• Maintain clean assigned area
• Report incidents to supervisor
• Follow safety rules and company procedures
• Interact professionally with customers and staff

Skills

Bilingual

Verbal communication

Written communication

Teamwork

Attention to detail

Job description

Customer Service Representative

Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Roles & Responsibilities

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Qualifications

Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities: Bilingual a plus.

Ability to read and interpret instructions, procedures, manuals, and other documents.

Strong verbal and written communication skills.

Knowledge of cleaning methods and equipment and willing to share with team.

Knowledge of the upkeep and care of the cleaning equipment.

Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities This position has no supervisory responsibilities.

Physical Demands & Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

Shift & Compensation

Shifts and Compensation Wednesday- Saturday 9am-2:00pm $17.78-$18.78 per hour.

Benefits

• SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

SMB Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.