Customer Service Representative

Retif Oil & Fuel, L.L.C.; Harvey, Northern (LA, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Paid holidays

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Company-paid disability insurance

Company-paid life insurance

Company-paid AD&D

Job summary

Retif Oil & Fuel, L.L.C. is seeking an in-office Customer Service/Support role in Harvey, Louisiana. The position involves handling high-volume calls, maintaining customer accounts, and providing information about products and services while cross-selling where appropriate.

The ideal candidate will have a high school diploma or GED, strong phone skills, and the ability to multi-task and manage time effectively. Proficiency with Word, Excel, and Outlook is expected.

Qualifications

• High school diploma or equivalent required.
• Excellent telephone skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Computer skills: Word, Excel, Outlook, etc.

Responsibilities

• Answer/transfer high volume telephone calls
• Maintain customer accounts
• Provide product and/or service information to customers; cross-sell
• Accurately order requested products
• Build and sustain relationships with customers
• Appropriately manage customer concerns and provide solutions when possible
• Receive payments by credit card for orders and invoice payments and notify appropriate parties

Skills

Excellent telephone skills

Multi-tasking

Time management

Education

High school diploma/GED

Tools

Word

Excel

Outlook

Job description

Description

**This is an in-office position located in Harvey, LA**

Retif Oil & Fuel is one of the largest fuel and lubricant distributors in the southeast. We have proudly served our community since 1965, and we look forward to continued growth. At Retif, we are delivering energy to build communities.

We all work together to grow our annual gallons sold to allow for us to impact our communities by creating new job opportunities.

We specialize in delivering energy. If you want to belong to a team that does that well every day, this might be the role for you.

Our customers are in industries like transportation, construction, marine, and retail. If you have experience working with this type of customer – or want that experience – this role may be a great fit.

You will love it here if you value:

• Trust – When we say we’re going to do something, we do it.
• Team – Our players are the most important part of who we are.
• Fun – We find a way to enjoy what we do every day.
• Make an Impact – We positively affect our customers, co-workers, and community.
• Learn and Evolve – We seek the best way, and we adapt.

You’ll love coming to work every day if you get, want, and have the capacity to:

• Answer/transfer high volume telephone calls
• Maintain customer accounts
• Provide product and/or service information to customers; cross-sell
• Accurately order requested products
• Build and sustain relationships with customers
• Appropriately manage customer concerns and provide solutions when possible
• Receive payments by credit card for orders and invoice payments and notify appropriate parties

Requirements

The best candidate will have the following qualifications:

• High school diploma/GED or equivalent required
• Excellent telephone skills
• Ability to multi-task, prioritize, and manage time effectively
• Computer skills: Word, Excel, Outlook, etc.

Additionally, while performing duties, the employee may be required to sit, stoop, lift up to 15 pounds, type, communicate effectively, manage conflict, work evenings and/or weekends, attend remote meetings, and travel.

In the performance of respective tasks and duties, the employee is expected to:

• Successfully perform quality work within deadlines with or without supervision
• Interact professionally and confidently with other employees, customers, and contacts
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

At Retif, we offer our employees several fantastic benefits. These benefits include:

• 401(k) Retirement Plan
• Paid time off
• Paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Company paid disability insurance
• Company paid life insurance
• Company paid AD&D insurance
• And more!

This job description is not a contract of employment. The duties and responsibilities can change at any time at management’s discretion.

Retif Oil & Fuel is an Equal Opportunity Employer. Retif provides employment opportunities without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or veteran status.