Customer Service Representative

CVSHealth; Hartford (CT); Hybrid; USD 23,419 - 43,118; Full time

Benefits offered by this job

Free parking

Full-service cafeteria

Onsite fitness center

Job summary

CVSHealth seeks a compassionate Customer Service Representative in Hartford to assist customers with their benefits and claims. Responsibilities include resolving inquiries, educating customers, and ensuring satisfaction. Candidates must have at least 6 months of customer service experience and live within commutable distance. The position offers $20.00/hour with a comprehensive benefits package and a $2,000 sign-on bonus after 9 months of service.

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.
• Must live within commutable distance of Hartford, CT.

Responsibilities

• Listen and advocate for customers, providing guidance and support.
• Resolve inquiries while documenting interactions.
• Educate customers about resources and assist them.

Skills

Empathy

Effective communication

Problem-solving

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

About CVS Health

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

We are seeking a compassionate, customer‑obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare.

In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well‑being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.

As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries, and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.

Qualified new hires are eligible for a $2,000 sign‑on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.

This position pays $20.00/hour.

Location and Amenities

Our Hartford office has many exciting amenities for our on‑site colleagues:

• Free Parking
• Full‑Service Cafeteria with Coffee Kiosk and Vending Machines
• Onsite Fitness Center
• Colleague Resource Groups

Key Responsibilities

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Performance Measurement

• Customer satisfaction with the service you provide.
• Demonstrating CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust.
• Your ability to resolve customer issues the first time they call.
• Quality and accuracy of interactions with customers.
• Reporting to work and adhering to your assigned schedule.

Support and Development

• New colleague orientation to learn about our company and your role.
• Engaging and comprehensive training for 12 weeks onsite with work from home two days a week after successfully completing training.
• A supportive and inclusive culture that will allow for continuous learning and growth.
• Ongoing coaching and mentoring support.
• Equipment and resources needed to complete assigned work.

Key Competencies and Behavioral Requirements

• Demonstrated empathy and effective communication skills.
• Respectful and kind demeanor in all communications while being an advocate for our customers.
• Strong problem‑solving and decision‑making abilities.
• Ability to manage multiple resources and tasks in a fast‑paced environment.

Required Qualifications

• 6+ months of customer service experience.
• Basic computer skills.
• Must live within commutable distance of 151 Farmington Ave Hartford, CT.
• Must be willing to work onsite Monday through Friday 8am – 4:30pm during training. Post training work schedule will be Monday through Friday 8am – 4:30pm with two of those days remote.

Preferred Qualifications

• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role.
• 1+ years of claims, provider, dental, medical or other related healthcare experience.
• Microsoft office experience preferred.

Education

• High School Diploma, GED, or equivalent experience.

Additional Requirements

• High-speed internet access with adherence to workplace model and potential telework agreements.
• Willingness to work specific hours, with flexibility.

Work Details

• Anticipated Weekly Hours: 40
• Time Type: Full time
• Pay Range: The typical pay range for this role is $17.00 – $31.30 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

We are committed to fostering a workplace where every colleague feels valued and belongs.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, vision coverage, paid time off, retirement savings options, wellness programs and other resources based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Deadline

We anticipate the application window for this opening will close on: 06/22/2026.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.