Customer Service Representative

Williams-Sonoma, Inc.; Grand Rapids (MI); Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts up to 40% off

Job summary

Williams-Sonoma, Inc. is seeking Seasonal Customer Service Representatives. This role offers remote options for candidates in Grand Rapids, MI, with a base wage of $15.00 per hour.

The position emphasizes customer-focused support, problem-solving, integrity, and professional communication. Successful applicants will have at least 1 year in customer service, strong communication, and the ability to thrive in a fast-paced environment while meeting performance goals.

Qualifications

• 1+ years of customer service experience required.
• Strong communication skills for de-escalation and resolution.
• Problem-solving mindset with ability to think quickly.
• Integrity and reliability in handling confidential information.
• Comfortable working in a fast-paced environment with performance goals.
• Tech-savvy; able to navigate multiple systems.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Listen actively and provide clear, accurate, and empathetic resolutions.
• Handle escalations professionally to ensure smooth resolutions.

Skills

Customer service experience

Strong communication

Problem solving

Integrity

Fast-paced environment

Tech-savvy

Job description

Williams-Sonoma Inc.

Customer Service Representatives
Seasonal Full Time availability
Remote roles available in: Grand Rapids, MI
Now accepting applications until September 30, 2026

Why Join Us?

Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day?

If you’re someone who:

• Brings positive energy.
• Solve problems with confidence.
• Loves great products and even better discounts…then you’ll feel right at home here!

Your Day to Day (Essential Functions):

Customer-Focused Support:

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.

Problem-Solving & Ownership:

• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.

Service with Integrity:

• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.

Collaboration & Continuous Growth:

• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

What We Offer:

• $15.00/hr
• Recognition based incentives and bonuses for top performers.
• Training, coaching and early conversion opportunities to build your career within our holiday season.
• Employee discounts and perks (up to 40% off most products and brands).

What We’re Looking For:

• 1+ years of customer service experience (retail, call center, or hospitality preferred)
• Strong communication skills - Ability to de-escalate and resolve issues professionally
• Problem-solving mindset - You think fast and adapt quickly
• Integrity and reliability - You do the right thing, even when no one is watching
• Comfortable working in a fast-paced environment with performance goals
• Tech-savvy - Ability to navigate multiple systems and multitask efficiently

Work-From-Home Technology Requirements:

• You must provide your own qualifying equipment and reliable internet connection.

Required Computer Setup:

• Desktop, all-in-one computer or traditional laptop.
• Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations.
• Minimum 6 GB of RAM; 8 GB or more recommended.
• Minimum screen resolution of 1920 × 1080.
• Google Chrome.
• Current antivirus protection.
• Enough available storage to install required systems.
• Windows 10 and older operating systems are not supported. Windows Education, Enterprise and Insider editions are also not supported.
• Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices.

Required Equipment:

• External mouse.
• Keyboard.
• Webcam.
• Wired USB headset.
• Wireless and Bluetooth headsets are not supported. Recommended models include the Jabra Evolve 20 UC and Logitech H390.
• Your computer and internet connection must pass our pre-employment System Checker.

We do not recommend using built-in laptop track pads.

Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me, however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.

Ready to Get Started?

Bring your energy, problem-solving skills and passion for helping people to Williams-Sonoma, Inc.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. We consider qualified applicants without regard to any characteristic protected by applicable federal, state or local law. Reasonable accommodations are available during the application and employment process.