Customer Service Representative

The Andersons Albion Ethanol LLC; Gibsonburg (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

The Andersons, Inc. in Ohio is seeking a customer service professional to provide extraordinary service by using a working knowledge of company products and programs, and to coordinate with internal teams for accurate order fulfillment.

The role involves processing orders, handling inquiries, and performing administrative duties while exercising strong accounting understanding and attention to detail in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 2-4 years of relevant experience.
• Strong accounting background.
• Customer service mindset with strong organizational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Forklift experience preferred, not required.

Responsibilities

• Provides timely and accurate information to incoming customer order and product knowledge requests.
• Processes customer orders/changes according to established department policies and procedures.
• Performs administrative functions related to orders and serving customers. Depending upon assigned location, those functions could include loading tickets, weighing inbound trucks, preparation of correspondence, systems and documentation maintenance, inventory, basic shipping/receiving administration, basic accounting duties, preparation of invoices, price quotes.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Confers with sales, production, shipping, warehouse, and/or carrier to assure order fulfillment is optimized.

Skills

Customer service

Organizational skills

Attention to detail

Prioritization

Education

High School Diploma or GED

Tools

Forklift operation

Job description

As a North American leader in agribusiness and renewable fuels, The Andersons operates in a unique space, bringing together agriculture, energy, and global markets. From the farm to customers around the world, we help move food, feed, and fuel where it’s needed most.

Our business spans the full value chain, which means the work we do directly supports farmers, customers, and communities every day. Whether it’s helping producers succeed, delivering essential products, or advancing more sustainable energy solutions, our impact is both local and global.

What truly sets us apart is how we work together. We are a performance-driven, people-powered organization where employees are owners, sharing in our success and helping shape our future. We invest in our team through development opportunities, meaningful career paths, and a culture that encourages growth, collaboration, and continuous improvement.

At the core of everything we do is our Statement of Principles. We are committed to providing extraordinary service to our customers, helping our employees improve, supporting our communities, and increasing the value of the company for our shareholders.

Position Overview

This position is responsible for providing extraordinary customer service by using a working knowledge of company products and programs, corresponding effectively in all customer interactions, working closely with team members and internal stakeholders, and fulfilling administrative duties associated with role.

Key Responsibilities

• Provides timely and accurate information to incoming customer order and product knowledge requests.
• Processes customer orders/changes according to established department policies and procedures.
• Performs administrative functions related to orders and serving customers. Depending upon assigned location, those functions could include loading tickets, weighing inbound trucks, preparation of correspondence, systems and documentation maintenance, inventory, basic shipping/receiving administration, basic accounting duties, preparation of invoices, price quotes.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Confers with sales, production, shipping, warehouse, and/or carrier to assure order fulfillment is optimized.

What is expected of you and others at this level

• Has developed knowledge and skills through job related training or considerable experience
• Often entry level for those with work experience in relevant areas
• Works within established procedure with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations; assesses each using standard procedures and makes sound decisions

Minimum Qualifications & Skills

• High School Diploma or GED equivalent required
• 2-4 years’ relevant experience required
• Strong accounting background required
• Customer service mindset with strong organizational skills and attention to detail
• Ability to manage competing priorities in a fast-paced environment
• Forklift experience preferred, not required

This job description is intended to describe the general nature and level of work performed. It does not include all responsibilities and skills required of the job and may be changed at any time. All responsibilities must be completed in compliance with all safety protocols, policies, procedures and consistent with the spirit and philosophy of The Andersons’ Statement of Principles.

Disclaimer

The Andersons, Inc. is proud to be an equal opportunity employer and welcomes all qualified applicants. We are committed to creating an inclusive environment and consider candidates without regard to any status protected by law, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

We also prioritize a safe and healthy workplace. The Company maintains a drug-free work environment and may require drug, alcohol, and/or medical testing depending on the role.

To ensure a consistent hiring process, The Andersons, Inc. does not accept unsolicited resumes from agencies that do not have a formal agreement in place and is not responsible for any related fees.

Finally, we want to help you stay informed and safe during your job search. Please note that The Andersons only uses company email addresses, which contain “@andersonsinc.com” or"@theandersons.com", to communicate with candidates via email. If you are contacted by someone about an open job at The Andersons, please verify the domain of the sender’s email address. If something seems unusual, we encourage you to verify communications and report any concerns through [e-mail]