Customer Service Representative

Prime Healthcare; Garden City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Prime Healthcare is seeking a Customer Service Representative to be the first point of contact for patients and staff. You will answer calls, process requests, and support the department with a professional and friendly attitude in a fast-paced healthcare setting.

The role requires strong English communication, basic computer skills, and prior customer service or medical office experience. This is a full-time daytime position based in Garden City, Michigan, with opportunities for growth and

Qualifications

• High School Diploma or Equivalent required.
• Previous Customer Service or Medical Office experience preferred.
• Intermediate computer skills are required.
• Experience with Microsoft Office suites (intranet and Word documents).
• Ability to communicate effectively in English, both spoken and written.

Responsibilities

• Answer phones to process requests.
• Ensure professional and friendly communication with customers, patients and coworkers.
• Perform special projects or assignments with timely completion.

Skills

Customer service

English communication

Computer skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

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Responsibilities

The Customer Service Representative is a high-level customer service position that is one of the first lines of communication within the department. The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner. The Customer Service Representative is responsible for answering phones in order to process requests. The Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.

Qualifications

• 1. High School Diploma or Equivalent.
• 2. Previous Customer Service or Medical Office experience preferred.
• 3. Intermediate Computer skills
• 4. Experience with Microsoft office –intranet and word documents.
• 5. Ability to effectively communicate in English both orally and in writing.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf