Customer Service Representative

Classic Collision; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

Company match 401K

Medical/Dental/Vision

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is seeking a friendly Customer Service Representative to be the first point of contact for customers. You will help explain the repair process, coordinate transportation, and ensure smooth communication throughout the vehicle's repair journey.

The role involves multitasking in a fast-paced shop environment, focusing on accuracy, customer satisfaction, and efficient paperwork. Join a growing team with strong values and comprehensive benefits.

Qualifications

• Must be at least 18 years old.
• Previous experience in customer service, sales, or related fields preferred.
• Valid drivers license and eligibility for company insurance.
• Strong written and verbal communication and interpersonal skills.
• Organization and multitasking skills in a fast-paced environment.

Responsibilities

• Explain and educate customers on repair process and insurance claim information.
• Coordinate Rental Car and Tow services to provide one-stop service.
• Ensure vehicles are delivered to customers by the service advisor or backup teammate.
• Assist with customer communication during the repair process.
• Monitor DRP assignments, estimates, and repair appointments.
• Follow up on all DRP assignments to maintain center sales.
• Maintain DRP logbooks and ARMS daily.
• Secure proper payments and assist with reconciling invoices.
• Ensure customer waiting area is comfortable and stocked with essentials.
• Perform other administrative duties as required.

Skills

Customer service mindset

Communication skills

Time management

Multitasking

Valid drivers license

Job description

Classic Collision is now hiring a Customer Service Representative

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Why Choose Classic Collision?

• Paid Weekly
• Continuous Training
• Supportive Team Culture
• Company match 401K
• Medical/Dental/Vision
• Paid Time Off – 6 Paid Holiday
• Rewarding Work

Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.

Responsibilities

• Explain and educate customers on repair process on a high level, including insurance claim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
• May assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Secure proper payments
• Assist with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
• Perform other administrative tasks and duties as required to successfully meet the needs of the business.
• Other duties as assigned.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or other related fields is preferred.
• Must have a valid driver's license and be eligible for coverage under company insurance policy.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Behaviors/Competencies

• Integrity-Respect and accountability at every level and every interaction
• Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
• Innovation-Develops and displays innovative approaches and ideas to our business
• Teamwork-Contributes to building a positive team spirit and supports everyone’s efforts to succeed

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Classic Collision Is An Equal Opportunity Employer

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call [phone] . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.