Customer Service Representative

MFA Oil Company; Fredericktown (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

MFA Oil Company is hiring a Customer Service Representative I to provide excellent customer service and handle daily sales, payments, inventory, and deposits. The role includes processing payments, assisting with tax forms, maintaining records, answering phones, and supporting accounts receivable under supervision.

The position requires a high school diploma, legal work authorization in the U.S., and the ability to work at least 18 years old with physical stamina for lifting up to 50 pounds.

Qualifications

• High school diploma or equivalent is required.
• Legal authorization to work in the United States is required.
• At least 18 years of age.
• Some travel may be required for training.
• Ability to communicate accurately in English, verbally and in writing.
• Successful pre-employment drug screening and criminal background check required.
• Basic understanding of accounting principles.
• Proficiency with computers and Microsoft Office products.
• Ability to perform basic math to make change and complete reports.
• Ability to lift up to 50 pounds and stand or sit for extended periods.
• Willingness to work with hazardous materials.

Responsibilities

• Complete daily sales and deposit reporting accurately and timely.
• Record daily sales on monthly stock sheets and ensure correct posting.
• Process customer payments and apply to the correct accounts.
• Maintain proper documentation for petty cash reimbursements.
• Assist with tax exemption forms and related filing.
• Answer phones and greet customers courteously.
• Follow MFA Oil procedures for out-of-gas situations.
• Process daily correspondence from customers and home office promptly.
• Prepare new customer documentation and safety forms, credit applications, and loaned equipment agreements.
• Maintain filing systems and assist with accounts receivable collections as directed.
• Obtain propane certification and fill propane tanks as needed.
• Maintain a clean, organized work area and professional communication with staff and customers.
• Adhere to company policies and scheduled hours.

Skills

Verbal communication

Written communication

Customer service

Time management

Attention to detail

Learning agility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

The Customer Service Representative I position is responsible for providing a high level of customer service for MFA Oil customers. In addition, this position is responsible for the daily duties of the operation including recording sales, taking payments, performing and entering inventory and completing bank deposits.

MFA Oil Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• In an accurate and timely manner, complete daily sales and deposit reporting
• Make sure daily sales and receipts are listed accurately on monthly stock sheets
• Ensure that customer payments are completed accurately and applied to the correct account
• Ensure that petty cash reimbursements are completed accurately, and that proper supporting documentation is attached
• Assist manager in securing all tax exemption forms (FE7, MO1, etc.)
• Make sure they are complete and maintain a file on all forms
• Answer phones, greet customers, and satisfy routine requests courteously
• Be sure that all “out of gas” calls are notified of MFA Oil’s “Out of Gas” procedures
• Process daily correspondence from customers and home office in a timely manner
• Make sure that proper new customer documentation is completed, including required safety documentation and forms, credit application, loaned equipment agreements, propane tank leases
• Maintain up-to-date filing systems
• Assist with sales and collection of accounts receivable as directed by manager
• Obtain propane certification and fill propane tanks as required by location
• Maintain good working relationship with all employees
• Maintain a clean and organized work area
• Know and adhere to company policies and procedures
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
• Maintain timely and professional communication with management, employees, vendors and customers
• Keep supervisor informed of any problems and/or any issues that need attention
• Perform other duties as assigned

Job Requirements

• High school diploma or equivalent
• Legal authorization to work in the United States
• At least 18 years of age
• Some travel required for training
• Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English
• Ability to meet company requirements including successful pre-employment drug screening and criminal background check
• Basic understanding of accounting principles
• Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products
• Capability to learn new concepts and use technical materials
• Ability to perform mathematical calculations in order to make change, complete reports, and account for products
• Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns
• Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
• Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds
• Willingness to work with hazardous materials

Preferred Skills

• 1-3 years of customer service or other applicable work experience
• Ability to meet deadlines with a high degree of time management
• Ability to perform detail work with accuracy
• Ability to grasp new concepts quickly
• Ability to work both independently and in a team environment
• Ability to work at a fast paceAbility to set priorities and goals and develop plans for achieving them