Customer Service Representative

National Seating & Mobility; Franklin (MA); Presencial; USD 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

401k Company Match

Tuition reimbursement and Education​al

Descripción de la vacante

National Seating & Mobility (NSM) is seeking an organized, customer-focused administrative professional to support our branch operations in Massachusetts. The role involves handling phone inquiries, coordinating orders with clients and clinicians, and assisting with work orders, eligibility checks for funding, and basic inventory tasks.

The ideal candidate will have a High School diploma or GED, strong organizational skills, and a commitment to superior customer service.

Formación

• High School Diploma or GED required.
• Strong organizational skills.
• Customer-focused and service-oriented.
• Willingness to assist with data entry, inventory, and order management.

Responsabilidades

• Answer phone calls and manage inquiries professionally.
• Coordinate order management with branches, clients, clinicians, and caregivers.
• Assist in completing work orders with client information, equipment details, and funding eligibility verification.
• Perform data entry, clerical tasks, assist with inventory, and receive deliveries.

Conocimientos

Organizational Skills

Customer Focus

Educación

High School Diploma or GED

Descripción del empleo

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights:

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications for this position:

• High School Diploma or G.E.D.
• Organizational Skills
• Customer/Client Focus
• Paid Time Off
• 401k Company Match
• Tuition reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.