Customer Service Representative

XPO; Fort Worth (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Life & disability insurance

Paid time off (PTO)

Holiday pay

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Fort Worth to support invoicing and billing operations. The role focuses on coordinating with terminal and shop locations, handling calls, and ensuring accuracy in documentation and payments.

The position offers full health benefits from day one and opportunities for professional growth. The ideal candidate will have 2 years of customer service experience, strong MS Office skills, and the ability to work varied shifts including days, evenings,

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Communicate and coordinate with terminal and shop locations about commercial invoicing.
• Answer and direct phone calls and/or video calls during set work hours.
• Recognize and resolve documentation errors.
• Perform general clerical duties as assigned, including filing, data entry and billing.
• Review billing statements for accuracy and process for payment.
• Resolve invoice matching issues within the AP system.

Skills

Customer service

Typing

10-key

Computer skills

Shift flexibility

Strong communication

Tools

Microsoft Office

Job description

What you’ll need to succeed as a Customer Service Representative at XPO

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications

• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more

• Pay starts at $22.67
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day

• Communicate and coordinate with terminal and shop locations about commercial invoicing
• Answer and direct phone calls and/or video calls during set work hours
• Recognize and resolve documentation errors
• Perform general clerical duties as assigned, including filing, data entry and billing
• Review billing statements for accuracy and process for payment
• Resolve invoice matching issues within the AP system

Customer Service Representatives are required to

• Walk and/or stand for extended periods in a climate-controlled office environment

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.