Customer Service Representative

Diamond Mattress; Fort Worth (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Health insurance

Paid time off and holidays

401(k)

Employee discounts on products

Job summary

Diamond Mattress in Fort Worth, Texas, is seeking a motivated Customer Service Representative to provide exceptional support to customers and internal teams. This role involves handling inquiries, resolving issues, and ensuring a positive experience throughout the sales process.

The ideal candidate is organized and detail-oriented, capable of multi-tasking in a fast-paced manufacturing environment. Responsibilities include excellent customer service, processing orders, and maintaining records while enjoying interactions with customers and team members.

Qualifications

• Must be organized with strong follow-up abilities.
• Independent self-learner with critical thinking skills.
• Enjoys interacting with diverse teams and customers.

Responsibilities

• Provide excellent customer service and resolve inquiries.
• Process sales orders efficiently and maintain customer records.
• Adapt quickly to changing priorities in a fast-paced environment.

Skills

Multi-Tasking

Communication Skills

Problem Solving

Customer Service

Attention to Detail

Education

High School Diploma or GED

Job description

Diamond Mattress Texas is a fourth generation, family-owned and operated company committed to handcrafting mattresses in the USA since 1946. We care about our customers and our products, focusing on quality, value, and promoting the importance of a good night’s sleep for your health.

Overview

Position Overview: Diamond Mattress Texas is looking for a motivated Customer Service Representative to provide exceptional support to customers, retailers, and internal teams. This role will be responsible for handling inquiries, resolving issues, processing orders, and ensuring a positive customer experience throughout the sales and delivery process. The ideal candidate is organized, detail-oriented, and committed to delivering professional and timely service in a fast-paced manufacturing environment.

Responsibilities

• Must provide excellent customer service to create memorable experiences
• Handle warranty complaints and processing. This includes working directly with end consumers and helping them to solve their potential problem
• Ability to work in a fast paced, goal-oriented environment while ensuring compliance with department policies and procedures
• Keen attention to detail including outstanding grammatical skills, writing skills and record keeping
• Customer focus and ability to interact with clients and end consumers
• Ability to multi-task, including understanding multiple products and product lines and multiple levels of features and benefits
• Adapt quickly to changing priorities and customer needs
• Basic business math proficiency. (Candidate will be tested.)
• Superior interpersonal skills and capability to work successfully in a collaborative environment
• Team player that is warm and friendly
• Work directly with customers to solve all of their needs in a timely and efficient manner.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Process sales orders and follow up with necessary acknowledgements
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs and maximizing the sale
• Recommends potential products or services to customers by recognizing their potential needs and having knowledge of what our company has to offer.
• Answers phones efficiently and follow up in a timely manner.
• Prepare various reports for management and the office team.
• Help with other departments as needed.

Requirements / Qualifications

• Multi-Tasking with Excellent Follow Through
• Independent Self-Learner
• Critical Thinker and Creative Problem Solving Skills
• Organized with Strong Follow Up Abilities
• Listens Well & Effectively Resolves Conflict
• Enjoys interacting with people in all different areas, including customers and other team members
• Communicates clearly and effectively
• Exceptionally self-motivated and directed
• High School Diploma or GED

Preferred Experience

• Experience working for a manufacturing environment
• Preference will be given to candidates with order to cash cycle experience and a vast array of customer facing interactions.
• Next Level: Customer Care Team Lead
• Reports to: Customer Care Lead/Manager

Benefits

• Competitive Hourly Wage
• Health insurance
• Paid time off and holidays (9 holidays)
• 401(k)
• Employee discounts on Diamond Mattress products

NOTE: All candidates will be required to take a Drug Test.