Customer Service Representative

Fortify Building Solutions; Fontana (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

401k plan

PTO

Job summary

Cornerstone Building Brands in Fontana, CA is seeking a Customer Service Representative to support Metal Sales customers and internal teams. You will handle order entry, invoicing, quotes, and problem resolution with accuracy and timeliness.

The role requires strong communication, multi-line phone experience, and MS Office; NetSuite experience is a plus. This is a full-time position with competitive benefits and opportunities for growth.

Qualifications

• High school diploma or GED required.
• Customer service or inside sales experience required.
• Ability to handle high volume of customer calls and multi-line phone experience.
• Excellent communication and problem-solving abilities.
• Knowledge of computers and software applications.
• Experience with Microsoft Outlook, Excel and Word.
• Knowledge of NetSuite or Oracle preferred.
• Construction/manufacturing knowledge strongly desired.
• Knowledge of metal roofing or roofing in general preferred.
• Detail oriented and able to multi-task in a fast-paced environment.

Responsibilities

• Handle order entry, inside sales, invoicing and resolution of customer disputes.
• Produce documents and respond to internal and external inquiries in a timely manner.
• Assist branch and sister branch personnel with order processing and status updates.
• Contribute to teamwork within the administrative function.
• Provide pricing/quotes for small, readily available jobs when possible.
• Support outside sales personnel as needed.
• Coordinate delivery with shipping/traffic manager.

Skills

Customer service

Multi-line phone handling

Communication skills

Problem solving

Attention to detail

Fast-paced environment

Construction/manufacturing knowledge

Roofing knowledge

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

NetSuite

Oracle OS

Job description

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non‑residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market‑leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi‑channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at http://cornerstonebuildingbrands.com.

Job Description

The Customer Service Representative (CSR) is a multifaceted position with the overall broad objective of providing assistance and support to Metal Sales internal and external customers resulting in complete customer satisfaction and increased sales by coordinating all requests for information, promotional material, or products with a focus on accuracy and timeliness. Responsible for all aspects of day‑to‑day customer service to include order entry, problem resolution, customer relationship management, correct invoicing, and sales support as necessary.

• Conducts all aspects of customer service including but not limited to order input, inside sales, invoicing, and resolution of customer disputes.
• Produces documents and responds to inquiries both internal and external in a timely manner.
• Assists both branch and sister branch personnel with order processing to include timeliness, status, and availability.
• Assists with resolution of disputes for both internal and external customers.
• Contributes and fosters teamwork within the administrative function.
• Responsible for providing pricing as time and ability permits to include quotes for small light gauge jobs where pricing is readily available.
• Provides support as needed to outside sales personnel.
• Coordinates delivery with shipping and traffic manager as necessary.

Qualifications

• High school diploma or GED required
• Customer service or inside sales experience required
• Ability to handle a high volume of customer calls and multi‑line phone experience is required
• Excellent communication skills and problem‑solving abilities
• Knowledge of computer use and applications
• Experience with Microsoft Outlook, Excel, and Word required
• Knowledge of NetSuite or Oracle operating system preferred
• Construction and/or manufacturing knowledge strongly desired
• Knowledge of Metal Roofing or Roofing in general is preferred
• Must be detail oriented and able multi‑task in a fast‑paced environment

Additional Information

The US hourly rate for this full‑time position is $18.00 - $25.00 / hour + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full‑time is defined as regularly working 30+ hours per week.)

#Fortify

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full‑time team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full‑time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E‑Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or [e-mail]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [e-mail]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job‑seekers for employment. In some cases, job‑seekers are being contacted directly, both by phone and e‑mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high‑paying jobs with the requirement that the job‑seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job‑seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.