Customer Service Representative

Ritchie Bros. Auctioneers, Inc.; Flint (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan with matching

15 days PTO each year

Job summary

Ritchie Bros. Auctioneers, Inc. is looking for a Customer Service Representative in Flint, MI. In this role, you'll provide support through various channels, ensuring a top-notch customer experience. Key duties include processing orders and responding to customer inquiries.

Applicants should possess strong communication skills, a positive attitude, and a willingness to support their team. You'll work on-site and contribute to our commitment to customer satisfaction and business growth.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist your peers.
• Positive attitude, ability to work independently, and a professional appearance.

Responsibilities

• Provide customer support services through various communication channels.
• Process orders and assignments and enter data into internal systems.
• Respond to customer questions and requests.
• Assist with paperwork and other office duties.

Skills

Communication skills

Teamwork

Positive attitude

Independence

Professional appearance

Job description

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About the Team

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.

Responsibilities

What Do IAA Customer Service Reps Do?

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments and enter data into our internal computer systems
• Reference pricing and delivery information
• Respond to customer questions, inquiries, and requests
• Set up new and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process paperwork in preparation for auction day, securing necessary approvals
• Assist with other duties around the office to help out

Qualifications

What are the Requirements?

• Ability to communicate comfortably with customers
• A phenomenal teammate, willing to assist your peers
• Positive attitude
• Ability to work independently
• Professional and clean appearance

Job Info

• Job Identification 10163
• Posting Date 06/03/2026, 06:52 PM
• Locations 3088 S Dye Rd, Flint, MI, 48507, US (On-site)