Customer Service Representative

MC Machinery Systems, Inc.; Elk Grove Village (IL); On-site; USD 34,000 - 50,000; Full time

Job summary

MC Machinery Systems, Inc. is seeking a Customer Service Representative to support clients by providing helpful product information and answering inquiries in a timely and courteous manner.

You will handle orders on consumable parts by phone, prepare invoices, determine charges, collect deposits, and update customer records, while promoting additional services. This role requires strong communication, attention to detail, and the ability to multitask with solid interpersonal and organizational

Qualifications

• Associate degree required or equivalent.
• Proficient in MS Word, Excel and PowerPoint.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized.
• Customer service oriented with attention to detail.

Responsibilities

• Assist customers by phone for orders on consumable parts.
• Fill out invoice forms, determine charges, collect deposits, update address records.
• Promote the sale of new or additional services.
• Inform customers of unit prices, shipping dates, delays, and other needed information.
• Monitor inventory levels and notify Logistics of potential depletion.
• Perform other duties as assigned.

Skills

Strong interpersonal skills

Excellent written and verbal

Detail oriented

Multitasking & analytical

Dedication & work ethic

Customer service focus

Education

Associate Degree in Business, Administration or equivalent

Tools

MS Word

MS Excel

PowerPoint

Job description

The Customer Service Representative will support by providing helpful product information to clients and answer customer's inquiries in a timely and courteous manner.

ESSENTIAL RESPONSIBILITIES:

• Assists customers by phone for orders on consumable parts.
• Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Solicits sale of new or additional services.
• Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer.
• Checks inventory control and notifies Logistics Department of orders that would deplete stock.
• Other duties may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to demonstrate a high level of dedication, accountability and outstanding work ethics
• Good verbal and written communication skills, able to multitask and possess analytical skills.
• Must possess strong interpersonal and organizational skills and must be detail oriented.
• Must possess excellent interpersonal skills

EDUCATION AND EXPERIENCE:

• Associate Degree in Business, Administration or equivalent
• Proficient in MS Word, Excel and PowerPoint

WORKING CONDITIONS:

Job operates mainly indoors and exposed to generally consistent conditions, such as regulated air conditioning and heating. This job also works near a machinery showroom, which may generate some noises such as objects hitting the floor and creating a sound, forklift movement and occasional other short term noises.

PHYSICAL REQUIREMENTS:

This job requires prolonged periods of sitting at a desk and working on a computer. Repetitive use of the hands and typing are required. Requires frequent lifting of 1-10 pounds and occasional 11-25 pounds with infrequent lifting of 25 or more. Must be able to access and navigate each department at the organization's facilities.

EEO STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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