Customer Service Representative

Maximus; Edinburg (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock plan

401k contributions starting day one

Medical insurance

Dental insurance

Vision insurance

FSA option

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the installer counter, overseeing delivery operations and ensuring accurate, timely orders.

You will develop sales relationships with installers, process orders by phone and online, coordinate parts staging and delivery, and assist with front and backroom duties as needed. Bilingual candidates encouraged; ASE certification and mechanics background preferred.

Qualifications

• Strong background in mechanics.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take customer orders over the phone and online; invoice and coordinate delivery.
• Direct delivery specialists and ensure timely, accurate order deliveries.
• Ensure delivery vehicles are serviced and maintained per standards.
• Assist on front and retail counters as needed and support backroom duties.

Skills

Mechanics

Automotive repairs

ASE Certification

Bilingual (Spanish)

Job description

Installer Service Specialist

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store's installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurately and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers' new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

Required

• Strong background in mechanics.
• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote‑from‑within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Tuition educational assistance programs
• Opportunities for career growth

O'Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option, and provide your requested accommodation and position details.