Customer Service Representative

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Durham (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Commission

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.) is looking for a Customer Service Representative to deliver an exceptional in-store experience and support sales and customer service efforts. The role emphasizes building customer relationships and guiding customers through the purchasing journey, ensuring a seamless experience.

The ideal candidate will thrive in a fast-paced retail environment, possess excellent communication skills, and have a sales-oriented mindset. Benefits include commission, health insurance, and opportunities for advancement.

Qualifications

• Must have strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities are essential.
• Sales-minded with a passion for helping customers.

Responsibilities

• Provide a welcoming and engaging customer experience.
• Build strong customer relationships to drive loyalty.
• Support customers throughout the purchasing journey.
• Conduct customer outreach and assist with promotions.
• Assist customers with financing options and payment processing.
• Maintain customer accounts and resolve concerns professionally.
• Support daily store operations and use of POS systems.

Skills

Customer service skills

Interpersonal skills

Communication skills

Sales-oriented mindset

Organizational skills

Multitasking

Problem-solving

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Job description

Job Summary

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support. The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.

Benefits

• + Commission
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Essential Duties and Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Knowledge, Skills, Competencies and Abilities

• Strong customer service and interpersonal skills
• Excellent communication and relationship-building abilities
• Sales-oriented mindset with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational, multitasking, and problem‑solving skills
• Ability to work effectively in a fast‑paced, team-oriented retail environment
• Professionalism and ability to represent the brand positively

Required Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
• Strong customer service and interpersonal skills
• Excellent communication and relationship‑building abilities
• Sales‑minded with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational and multitasking skills
• Ability to thrive in a fast‑paced, team‑oriented retail environment
• Bilingual (English–Spanish) ability may be a plus based on specific store staffing needs

Kimbrell’s Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.