Customer Service Representative

arrowexterminators; Duluth (GA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Generous time off

11 paid holidays

401(k) match

Roth IRA

Medical insurance

Dental insurance

Vision insurance

HDHP

Telemedicine

Disability insurance

Cancer insurance

Accident insurance

Health & wellness suite

Life insurance

Job summary

Arrow Exterminators is seeking a full-time Customer Service Representative to provide uncompromised service support and administration for internal and external Service Center customers. The role is hourly, based on experience, with a focus on delivering excellent service.

You will handle scheduling, payments, and updating customer files, working as part of a team to meet service center goals and maintain a high standard of customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Proficient with Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to work a 40-hour workweek and manage multiple tasks.
• Equal Opportunity Employer statement and commitment to diversity.

Responsibilities

• Serve as the first point of contact for internal and external customers.
• Schedule service, process payments, and update customer files.
• Collaborate with team to meet service center goals and ensure satisfaction.

Skills

Microsoft Office

Customer service

Communication skills

Problem solving

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Job description

Customer Service Representative

Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.

Our administrative representatives enjoy benefits including:

• generous time off,
• 11 paid holidays,
• 401(k) with company match, Roth IRA,
• medical, dental and vision insurance,
• high deductible HSA,
• telemedicine,
• disability, cancer, and accident insurance.
• health & wellness suite
• company-paid + additional, optional, life insurance.

ABOUT OUR FAMILY OF BRANDS

We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

A DAY IN THE LIFE AS A Customer Service Representative

As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.

Minimum Qualifications:

• Working knowledge of Microsoft Office Suite
• High school diploma or equivalent
• Present a professional appearance
• Able to work a 40-hour (minimum) workweek
• Willing to work minimal overtime as needed

ARE YOU READY TO JOIN OUR TEAM?

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.