Customer Service Representative

fastsigns-careers; Dublin (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Dental & Vision

Paid vacation

401(k)

Health insurance

Profit sharing

Training & development

Job summary

FASTSIGNS of Dublin, California is hiring a Customer Service Representative to join our team. You will be the initial contact for current and prospective customers and help them navigate orders, timing, and service options.

This role involves learning to prepare estimates, implement work orders, ensure timely delivery, and help with follow-ups, all while supporting daily team meetings and helping to execute business and marketing plans.

Qualifications

• Retail or counter sales experience preferred.
• Outgoing and able to build relationships.
• Strong listening and organizational skills.
• Comfortable using a computer and handling multiple tasks.
• Ability to work under pressure to meet deadlines.

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center.
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders.
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business.
• Build long-lasting relationships by turning prospects into long term clients.

Skills

Relationship building

Active listening

Communication

Organization

Customer service

Job description

Benefits:

• Dental and Vision plan


• Paid Vacation and Holidays


• 401(k)


• Health insurance


• Profit sharing


• Training & development

FASTSIGNS of Dublin, California (USA) is hiring for a Customer Service Representative to join our team!

A Successful FASTSIGNS Customer Service Representative Will:

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center


• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders


• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center


• Work with customers in numerous ways such as email, telephone, in-person and at their place of business


• Build long-lasting relationships by turning prospects into long term clients

Ideal Qualifications for FASTSIGNS Customer Service Representative:

• Retail or counter sales experience preferred


• Outgoing, responsive, eager to learn and has the ability to build relationships
  
• Great listening and organization skills


• Ability to sit for long periods (4 hours or more)


• Ability to view a computer screen for long periods (4 hours or more)


• Ability to work under pressure to output high volume, high-quality work

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry.