Customer Service Representative

Mechanics Bank; Downey (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Vacation days

Employee banking perks

Job summary

Mechanics Bank in Downey, CA is seeking a Customer Service Representative to join our on-site team. You will perform basic to moderately complex banking transactions, provide high level service, resolve inquiries, and maintain accuracy in cash handling and account maintenance.

You will engage with customers in person and over the phone, identify needs, and refer to appropriate banking products. Strong attention to detail and the ability to work independently or with a team are essential.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year banking experience preferred.
• 1 year in customer service and cash handling in a customer-facing role required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate as a team.

Responsibilities

• Perform routine teller transactions and customer servicing.
• Process deposits, withdrawals, check cashing, payments, transfers, and mail/night drop transactions.
• Balance cash and ensure cash-handling accuracy per policy.
• Educate customers on banking products and services and refer appropriate solutions.
• Assist with branch opening/closing and compliance with bank policies.

Skills

Customer service

Cash handling

Interpersonal skills

Attention to detail

Teamwork

Communication

Education

High School Diploma or GED

Job description

Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site.Under general supervision, but in line with established policies and procedures, performs basic to moderately complex banking transactions. Delivers a high level of service by accurately processing transactions, resolving inquiries, and performing account maintenance. Actively assists customers, pays close attention to detail, and offers referrals for additional products and services. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations.What you will do:Transaction ProcessingPerforms routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.Assists at other branches as needed.Customer Services & SalesProvides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently.Identifies additional customer needs and make recommendations through proactive conversations with customers. Defines features and benefits or products and services, as well as providing customers with information on rates, services charges, fees, and restrictions and other related information.Educates customers on banking technology, such as mobile and online banking.Cash Handling & SecurityResponsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.Assists in the opening and closing of the branch, following established security procedures.Administrative & Compliance TasksGathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.As requested, assists with branch audit functions.Completes required compliance by assigned due dates.Travel: 0-10%.Who you are:High School Degree or GED required. Additional experience may be considered in lieu of degree.Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.1 year in customer service and cash handling experience in a customer facing role required.Excellent interpersonal skills, attention to detail, and customer service.Ability to work independently and collaborate effectively as a team member.Ability to make decisions using information available.Basic knowledge of Bank deposit products and services.Ability to understand customer loan requests and make appropriate referrals.Ability to understand customer requests for additional services and make appropriate referrals.Ability to make customers aware of additional products and services and make appropriate referrals.Knowledge of applicable Bank policies and procedures.ADA Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 10 pounds.Specific vision abilities required by this job include close vision.The noise level in the work environment is usually moderate.#LI-JM1Pay Range: $20.00 - $25.00 hourlyOur comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.Benefits package includes[1]:Medical, prescription, dental, and vision coverage for employees and their eligible family membersEmployer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefitsHealth Savings Account with employer contributionHealthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit401(k) and Roth 401(k) with company contribution529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance ProgramSupplemental Health plans, Voluntary Legal and Identity Theft Services11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar yearFree personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.Please view Equal Employment Opportunity Posters provided by OFCCP here .To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visitCalifornia Privacy Policy for Prospective Employees | Mechanics Bank[1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.