Customer Service Representative

Vestis; Dickinson (ND); On-site; USD 54,000 - 65,000; Full time

Job summary

Vestis in Dickinson, ND is looking for a Route Sales Representative to safely operate a step van, deliver products to customers, and drive sales growth. You will build strong customer relationships while meeting performance goals in a fast-paced setting.

The role requires a valid driver’s license, solid customer service experience, basic math and computer skills, and the ability to work independently. You will load/unload, review invoices, and help develop new business while maintaining

Qualifications

• Must be at least 21 years old with a valid driver’s license.
• Customer service experience with a wide variety of consistent customer contact.
• Excellent communication and numerical skills.

Responsibilities

• Safely operates a step van in designated area to serve clients.
• Verifies daily vehicle maintenance and keeps operator documentation.
• Manages daily route independently for timely delivery.
• Loads/unloads product per policy and guidelines.
• Reviews invoices daily for accuracy and makes corrections.
• Meets sales goals and promotes route growth to boost profitability.
• Develops leads, calls on prospects, and assists in acquiring new business.
• Explains services, policies, and pricing to customers clearly.
• Monitors customer feedback and addresses issues promptly.
• Adheres to safety practices and performs other duties as assigned.

Skills

Customer service

Strong math

Basic computer skills

Sales experience

Education

High school diploma or equivalent

Job description

Overview

Builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful CSRs must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.

Responsibilities/Essential Functions

• Safely operates a company step van in designated area to provide products and service to a variety of clients.
• Verifies daily preventative maintenance of vehicle and maintains proper operator documentation;
• Manages daily route independently to ensure accurate and timely delivery of product;
• Loads/unloads product per company policies, procedures, and guidelines;
• Reviews invoices daily for complete and accurate information and makes corrections as needed;
• Meets sales goals and promotes overall route growth to enhance profitability;
• Develops leads/prospects, calls on prospective customers to solicit business, prepares service agreements, and installs new accounts. Assists the sales organization with the procurement of additional new business;
• Understands services, policies, and pricing methods and clearly explains the same to the customer;
• Monitors customer feedback and handles customer issues in a prompt and courteous manner;
• Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies;
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

Knowledge/Skills/Abilities

• Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record;
• Customer service experience with a wide variety of consistent customer contact;
• Strong math and basic computer skills;
• Demonstrated experience selling services/products and generating new business preferred;
• Excellent customer service and verbal communication skills required;
• Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Working Environment/Safety Requirements: Physical Requirements

• Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
• Must be able to occasionally lift and maneuver 50+ lbs.
• Requires bending, squatting, climbing, and reaching;

Working Conditions

• Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
• Fast-paced environment requiring irregular and long hours.

Education

High school degree or equivalent

License Requirements/Certifications

Valid Driver’s License

Compensation: 26.00/hr

Hours: 4-day work week (Mon - Thur), 5am start time