Customer Service Representative

Tower Loan of Mississippi, LLC; DeSoto (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Annual raises

Performance bonuses

Monthly incentives

Charitable campaigns

Job summary

Tower Loan seeks a Customer Service Representative (CSR) for an on-site, full-time role in Texas. You will deliver exceptional service, process payments, and promote financial solutions while building strong customer relationships.

The job includes balancing cash drawers, deposits, and handling administrative tasks; you may advance into leadership with our training and growth opportunities. The schedule is Monday–Friday with some extended hours, including Saturdays, and benefits include health,

Qualifications

• Cash handling, sales, or customer service experience preferred.
• Must have a High School Diploma or GED.
• Valid driver’s license and reliable vehicle required.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and deposits.
• Execute office administrative activities: checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Cash Handling

Sales

Customer Service

Education

High School Diploma or GED

Job description

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you’ll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed. This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!

In the Role

Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions. Receive and process payments in customer accounts. Market to current, former, and potential customers to drive loan production. Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately. Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc. Process loan applications and collect payments due. Perform all other duties as assigned.

Required

High School Diploma or GED Must have a valid driver’s license and reliable vehicle Preferred Cash Handling, Sales, or Customer Service experience

Location: On-Site The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.

Who We Are Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!

Other team member benefits include:

• Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
• Up To 3% 401(k) Match
• Paid Time Off (16 days per year after one full year, cash back for unused time)
• Paid Holidays
• Annual Raises and Performance Bonuses
• Monthly Incentive and Employee Referral Bonuses
• Participation in Charitable Campaigns

Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures. With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy. At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!

With over 260 locations across 8 states, our team builds strong customer relationships by offering personalized financial solutions in person, by phone, and online. We're dedicated to our communities, foster employee growth, and offer clear career paths through internal promotion.

Established since 1936, Tower Loan is proud to be one of America's largest privately owned consumer finance companies, operating more than 260 office locations across eight states. We are dedicated to building strong customer relationships by providing personalized financial solutions and are deeply committed to serving our communities. We foster a culture of growth and development for our employees, with a strong promote-from-within philosophy. For decades, Tower Loan has empowered our customers and team members to build brighter futures.