Customer Service Representative

Sandvik; Denver (CO); Hybrid; USD 55,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

401(k) retirement savings plan

Professional competence development

Training

Career advancement

Job summary

Sandvik Mining Rock Tools in Denver, CO, seeks a Customer Service Support and Sales Representative to deliver superior service to customers, distributors, and internal stakeholders by handling inbound sales inquiries, processing orders, and resolving issues efficiently.

The hybrid role requires at least 3 days in the Denver office, with hours 9:00 a.m. to 5:00 p.m. PST and occasional travel. Compensation ranges from $55,000 to $66,000, plus benefits and opportunities for growth.

Qualifications

• 2-5 years experience in customer service, or mixture of Associates degree + 2 years experience.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experienced with ERP system and/or CRM system (Salesforce or other).

Responsibilities

• Answer designated inbound calls from external customers and process sales orders received by phone.
• Assess customer inquiries and route to the appropriate individual or department.
• Take ownership of customer issues and ensure commitments are met accurately and on time.
• Expedite urgent orders to meet critical customer delivery needs.
• Escalate customer concerns to supervisors and collaborate on resolution when required.
• Proactively inform customers of order status changes, backlog issues, and delivery updates.

Skills

MS Office

Power BI

CRM systems (Salesforce)

ERP systems

Customer service

Education

Associates degree + 2 years experience

Tools

Salesforce

ERP systems

Job description

Sandvik Mining Rock Tools is looking for a Customer Service Support and Sales Representative in Denver, CO.

The Customer Sales & Support Representative is responsible for delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally.

This role plays a key part in strengthening customer relationships, ensuring order accuracy, and supporting Sandvik’s commitment to service excellence.

Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business.

We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture.

We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The customer service support role will be a hybrid role requiring at least 3 days in office in downtown Denver, CO.

Key Responsibilities:

• Answer designated inbound calls from external customers and process sales orders received by phone
• Assess customer inquiries and route to the appropriate individual or department
• Take ownership of customer issues and ensure commitments are met accurately and on time
• Expedite urgent orders to meet critical customer delivery needs
• Escalate customer concerns to supervisors and collaborate on resolution when required
• Proactively inform customers of order status changes, backlog issues, and delivery updates

Continuous Improvement & Compliance:

• Identify inefficiencies in processes and recommend improvements
• Support continuous improvement initiatives and cross-functional projects
• Ensure adherence to company policies, financial controls, and regulatory requirements
• Maintain data accuracy and integrity across all systems

PERFORMANCE METRICS (KEY SUCCESS INDICATORS)

• Order accuracy rate
• Customer response and resolution time (SLA adherence)
• On-time delivery support performance
• Customer satisfaction (CSAT)
• Data accuracy and system integrity

Minimum Qualifications:

• 2-5 years experience in customer service, or mixture of Associates degree + 2 years experience
• Proficiency in MS Office (Excel, Word, Outlook)
• Experienced with ERP system and/or CRM system (Salesforce or other)

Preferred qualifications:

• Ability to navigate multiple different computer systems, comfort with learning new programs
• Proficiency in Power BI

Location: Denver, CO

Travel Requirements / shift / hours: Occasional travel to other sites for training or meetings, work hours: 9:00 a.m. to 5:00 p.m., PST.

Compensation Range: $55,000 to $66,000.

Work authorization Must have the legal right to work in the United States on an indefinite basis without employer sponsorship. (Please note: temporary work authorizations, including OPT, do not meet this requirement.) This position will be posted a minimum of 5 days, or until filled.

Benefits:

• Health insurance
• Dental insurance
• Disability insurance
• 401(k) retirement savings plan
• Professional competence development
• Training
• Career advancement

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at [e-mail].

Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.