Customer Service Representative

Evans Transportation; Delafield (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

Evans Transportation in Delafield, Wisconsin is looking for a motivated individual to join their Customer Service Team. In this role, you will assist with order entry and train users on the transportation management system. Exceptional customer service skills and organizational abilities are essential.

The ideal candidate must be detail-oriented and have a strong ability to multitask. Preferred qualifications include a Bachelor’s degree and experience with shipping carriers. The work is performed in a moderate noise office environment.

Qualifications

• Exceptional customer service skills.
• High level of organizational and multi-tasking skills.
• Ability to problem solve on the spot.

Responsibilities

• Assist Operations in day-to-day order entry and account support.
• Audit customer-entered orders for completion and accuracy.
• Communicate with carriers and customers for delivery updates.

Skills

Customer service skills

Organizational skills

Multi-tasking skills

Problem-solving ability

Attention to detail

Team-oriented

Fluent in English

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Transportation Management System (TMS)

Job description

Job Description

Department: 300 – Managed Transportation – Operations

Reports To: Director of Operations

FLSA Classification: Exempt

Updated: 6/2024

The Position

Under the direction of the Director of Operations, this role will assist Operations in day-to-day order entry, account support, and help set up and train users within Evans’ transportation management system (TMS). To complete their objective successfully, the Customer Service Team audits customer‑entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and communicates order information to customers.

Roles and Responsibilities

• LTL and TL order entry/validation
• Invoice entry
• Communicate with carriers to obtain pickup/delivery updates via carrier websites, email, and phone.
• Communicate delivery updates to customers via Evans’ transportation management system (TMS), email, and phone.
• Communicate information needed to mitigate delivery issues with Evans’ Operations Team.
• Maintain the highest level of customer service even when under pressure.
• Perform all other duties as assigned.

Minimum Qualifications and Requirements

Education: N/A

Experience / Training: Exceptional customer service skills. High level of organizational and multi‑tasking skills. Ability to problem solve on the spot. Attention to detail and accuracy. Team‑oriented. Self‑motivated, dedicated, and enthusiastic. Ability to read, write, type, and speak English fluently.

Licenses / Certifications: N/A

Technology / Equipment: Experience with Microsoft Office, especially Outlook. Ability and willingness to learn new software.

Preferred Qualifications and Requirements

Education: Bachelor’s degree preferred.

Experience / Training: Previous experience with shipping/trucking carriers preferred.

Licenses / Certifications: N/A

Technology / Equipment: N/A

Physical and Mental Demands

The employee must be able to continuously sit, use a keyboard, calculator, and telephone. The employee is occasionally required to stand, walk, stoop, and/or kneel. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed in an office environment. The noise level is usually moderate.