Customer Service Representative

Lehan Drugs, Inc.; DeKalb, Northern (IL, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Lehan Drugs, Inc. in DeKalb, IL is seeking a customer service oriented team member to greet walk-in patients, assess needs, and offer tailored recommendations for a positive experience.

You will collaborate with the Patient Care Technician team, enter new patient data into the Brightree system with accuracy, and provide broad team support to keep the retail operation efficient and welcoming.

Qualifications

• Greet and assist walk-in patients with attentiveness and tailored recommendations.
• Demonstrate active listening to understand patient needs and provide helpful options.
• Maintain professional, welcoming demeanor and assist inquiries effectively.

Responsibilities

• Greet walk-in patients and tailor recommendations to their needs.
• Maintain a clean, welcoming showroom environment.
• Collaborate with the Patient Care Technician team to handle inquiries and notes.
• Enter new patient demographics into the Brightree system accurately.
• Provide general team support to promote efficiency and a positive work environment.

Skills

Customer service

Communication

Data entry

Tools

Brightree system

Job description

• Provide Exceptional Customer Service: Greet and assist walk‑in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.
• Maintain a Welcoming and Organized Retail Environment: Ensure the showroom floor is well‑maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.
• Collaborate with Patient Care Team: Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.
• Accurate Data Entry: Input customer demographic information into the Brightree system for new walk‑in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service.
• Team Support: Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing. By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.