Customer Service Representative

Service Champions; Covina (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Career growth opportunities – We prom0

Competitive pay with performance-based

Job summary

Service Champions is seeking a dedicated Customer Service Representative to join our in-office team in Brea, CA. You will handle high-volume calls to schedule appointments, identify client needs, and document interactions while maintaining quality service.

Strong communication and multitasking abilities are essential, with a friendly, solution-focused approach. Bilingual Spanish a plus; growth opportunities available.

Qualifications

• 3–5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Skills

Customer service

Communication

Problem solving

Multitasking

Typing 45+ WPM

Bilingual Spanish

MS Office

Service Titan

Tools

Microsoft Office

Service Titan

Job description

Service Champions is looking for a dedicated Customer Service Representative to join our team. We’re committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction.

This position is in-office, in the city of Brea.

Schedule:

We ask that our candidates have open availability, as shifts can vary anytime between the following times:

• Monday–Friday: 8 a.m. to 7 p.m.
• Saturday: 8 a.m. to 5 p.m.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Qualifications & Requirements:

• 3–5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.
• Competitive Pay with performance-based bonuses.
• Career Growth Opportunities – We promote from within.
• Medical, dental, and vision insurance
• 401(k) with company match