Customer Service Representative

Koch Foods; Country Place (MS); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

401k Savings Plan

Health, Dental and Vision Insurance

Short-Term and Long-Term Disability

Life insurance

On-the-Job Training Provided

Weekly Pay Check

Promotional Career Opportunities

All PPE provided

Company events

Family oriented culture

Job summary

Koch Foods seeks a Customer Service Representative to be the face and voice of the company, solving problems and building trust for customers in a fast-paced setting.

The role requires 1+ year of customer service experience, preferred food-industry background, and strong communication. Proficiency in Excel and Word is essential, with a professional, tech-savvy mindset.

Qualifications

• 1+ year customer service experience in fast paced environment.
• Food Industry experience preferred.
• Excellent communication and interpersonal skills.
• Strong knowledge and experience with technology, Excel and Microsoft Word.

Responsibilities

• Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Maintain high level of professionalism with clients, working to establish a positive rapport with every caller.
• Update customer information in the database.
• All other relevant duties as required.

Skills

Excellent communication

Interpersonal skills

Tech-savvy

Tools

Excel

Microsoft Word

Job description

The Customer Service Representative is the face (and voice) of our company. You aren't just answering phones or emails; you are solving problems, building trust, and ensuring our customers feel valued. We need someone who is hardworking, tech-savvy, and possesses the grit to thrive in a fast-paced environment.

• Anwer incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Maintain high level of professionalism with clients, working to establish a positive rapport with every caller.
• Update customer information in the database.
• All other relevant duties as required.

Requirements

• 1+ year customer service experience in fast paced environment required.
• Food Industry experience preferred.
• Excellent communication and interpersonal skills.
• Strong knowledge and experience with technology, Excel and Microsoft Word.

Physical Requirements

• Frequently sit for long periods of time utilizing office equipment and computers.

Benefits Information

Benefits Eligibility Varies

• Paid Time Off
• 401k Savings Plan
• Health, Dental and Vision Insurance
• Short-Term and Long-Term Disability Insurance
• FREE $25,000 life insurance policy with additional life insurance programs available
• Company Sponsored Purchasing Program
• On-the-Job Training Provided
• Weekly Pay Check
• Promotional Career Opportunities
• All required Personal Protection Equipment is provided
• Company Cook-Outs, Safety Rewards, Giveaways, etc.
• Come be a part of a Family Oriented Company that offers so much more!

KOCH FOODS IS A DIVERSE COMPANY THAT BELIEVES ITS EMPLOYEES ARE THE FOUNDATION FOR INVESTING IN ITS FUTURE. AT KOCH FOODS, EVERY TEAM MEMBER IS CRITICAL IN HELPING US DELIVER ON OUR COMMITMENT TO OUR CUSTOMERS. KOCH FOODS IS AN EQUAL OPPORTUNITY PARTNER.