Customer Service Representative

Atlantic Coast Appliance; Columbus (OH); On-site; USD 20,664; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Job summary

A local appliance repair service in Columbus is seeking an experienced Customer Service Representative. In this role, you will handle service requests and customer complaints, while embodying the values of respect and courtesy. Ideal candidates should possess at least two years of administrative experience, strong communication skills, and a self-motivated attitude. This is a full-time position, offering benefits like medical, dental, and vision insurance, as well as paid vacation and holidays. Compensation is $15.00 per hour.

Qualifications

• Minimum two years of admin experience.
• Ability to manage service requests and customer complaints.
• Self-motivated and energetic.

Responsibilities

• Receive incoming calls in a professional manner.
• Perform marketing and sales functions.
• Complete work orders and respond to customer issues.
• Cross-train in related positions as needed.

Skills

Strong written and verbal communication skills

Detail-oriented

Data entry skills

Team player

Job description

Customer Service Representative

Central Ohio Appliance Repair Inc. is currently interviewing for an experienced Customer Service Representative (CSR).

A History of Excellence in Appliance Repair & Service in Columbus and the Central Ohio Area

Central Ohio Appliance Repair, a family‑owned and operated business, has been the leader in servicing residential kitchen and laundry appliances in the Columbus Ohio area since 1975. We are the highest rated appliance repair company in the Columbus Ohio area for customer satisfaction and affordability, and proud of our A+ rating with the BBB and Angie's List.

As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self‑motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.

Specific Responsibilities

• Receive incoming calls in a professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer issues
• Perform other duties as needed which may include cross‑training in related positions

Job Requirements

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail‑oriented with strong data entry skills
• Team player who can work independently

Benefits

• Medical, Dental, Vision Insurance
• Paid Vacation
• Paid Holidays

Compensation: $15.00 per hour

Contact us to discuss your future with Central Ohio Appliance Repair Inc.

Central Ohio Appliance Repair has an A+ rating with the Better Business Bureau, and is the proud recipient of the Angie’s List Super Service Award for 2003, 2005, 2006, 2008, 2009, 2010 and 2013. This award is in recognition of the quality of our work and the sustained dedication to our customers’ interest. We are proud of our status in the community and our accomplishments.