Customer Service Representative

3M HEALTHCARE; Columbia Township (MO); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Health insurance

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Discounts on Apple products

Gym Reimbursement Program

Job summary

U-Haul is seeking a Customer Service Representative in Columbia, Missouri to assist customers with products, manage rentals via U-Scan, and ensure equipment is ready for use. The role includes lifting, inspecting, and educating customers on services, with opportunities for training through U-Haul University.

The position offers on-the-job education, safety-focused responsibilities, and potential certification programs such as propane and forklift training.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent or GED.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Skills

Customer service

Team player

Effective communication

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift operation

Job description

Location: 800 Bus Loop 70 W, Columbia, Missouri 65203 United States of America

Job Overview

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. This role involves working as part of a supportive team to represent U-Haul's exceptional service, ensuring customers get all the help they need on their journeys by inspecting and maintaining equipment and using up-to-date technology to dispatch and return equipment. The position offers on-the-job education.

U-Haul Offers

Career stability, Opportunities for advancement, Mindset App Reimbursement, Gym Reimbursement Program, Health insurance & Prescription plans (if eligible), Paid holidays, vacation, and sick days (if eligible), Life insurance, MetLaw Legal program, MetLife auto and home insurance, Discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) Savings Plan, Employee Stock Ownership Plan (ESOP), 24-hour physician available for kids, Dental & Vision Plans

Customer Service Representative Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Customer Service Representative Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. The employee may be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Employment Information

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

Equal Opportunity Employment

U-Haul is an equal‑opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.