Customer Service Representative

Support Services Group; Colon (PA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for career growth

Comprehensive training

Comprehensive training

Recognition programs

Job summary

A prominent customer service provider is seeking enthusiastic customer service agents to join their onsite team supporting a renowned healthcare organization in Colón, Panama. The role involves addressing customer inquiries and providing outstanding service. Ideal candidates will possess strong communication skills and previous customer service experience. Benefits include competitive salary, career growth opportunities, and a positive work environment.

Qualifications

• 1-2 years of experience in customer service or a similar role, preferably in healthcare or related industries.
• Proficiency in computer systems.
• Proficient with computer systems and software.
• Willingness to work onsite in Colón, Panama, including weekends.
• Fast-paced, multitasking and customer-focused.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Troubleshoot and resolve customer concerns related to healthcare services.
• Maintain accurate records of customer interactions.
• Provide information about healthcare products and services.
• Meet performance metrics on quality and satisfaction.
• Collaborate with team to improve service delivery.
• Adhere to policies and healthcare guidelines.

Skills

Strong communication skills in English

Problem-solving skills

Customer-focused mindset

Multitasking

Job description

Overview

Support Services Group is seeking enthusiastic and dedicated customer service agents to join our onsite team that supports a renowned healthcare organization. The ideal candidate will provide outstanding service, address customer inquiries, and resolve issues professionally and efficiently. This is a full-time, onsite position located in Colón, Panama.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Troubleshoot and resolve customer concerns related to healthcare services and solutions.
• Maintain accurate and detailed records of customer interactions in the system.
• Provide information about healthcare products and services to customers as needed.
• Meet performance metrics, including quality scores, resolution times, and customer satisfaction.
• Collaborate with team members and supervisors to continuously improve service delivery.
• Adhere to company policies and healthcare-related guidelines, ensuring compliance at all times.

Requirements

• Strong communication skills in English (both verbal and written).
• 1-2 years of experience in customer service or a similar role, preferably in healthcare or related industries.
• Proficiency in computer systems.
• Ability to work onsite in Colón, Panama, with a flexible schedule, including weekends and holidays.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A positive and inclusive work environment.
• Comprehensive training to set you up for success.
• Employee recognition and reward programs.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary work: Work performed primarily while sitting at the workstation; frequently operating a computer keyboard and other office equipment.