Customer Service Representative

uhaul; City of Newburgh (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays, vacation, and sick days

Life insurance

Dental & Vision Plans

Gym Reimbursement Program

Mindset App Reimbursement

You Matter EAP

Job summary

U-Haul—located at 300 Windsor Hwy, New Windsor, NY 12553—is seeking a Customer Service Representative. This role involves assisting customers with U-Haul products, managing rentals via U-Scan, and ensuring equipment is properly prepared and returned. A valid driver's license and a high school diploma are required.

Experience in customer service is preferred. The position may involve lifting and moving equipment, with training available for hitch installation and forklift operation, and a focus

Qualifications

• Experience in customer-facing roles preferred.
• Strong communication and problem-solving abilities required.
• Ability to work in a fast-paced retail/rental environment.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use mobile U-Scan tech to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers; inspect equipment on the lot.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and process equipment returns; install hitches and trailer wiring.

Skills

Customer service

Communication

Driving

Education

High School Diploma or equivalent

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Compensation Range: $16.00 to $17.00 Hourly

Location: 300 Windsor Hwy, New Windsor, New York 12553 United States of America

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ('U-Haul'), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.