Customer Service Representative

Wallkill Valley Federal Savings and Loan; City of Middletown (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Wallkill Valley Federal Savings and Loan is seeking a courteous Teller to provide professional customer service and handle diverse cash transactions. You will balance drawers, verify deposits, process loan payments, and assist customers with banking needs in a fast-paced environment.

The role involves daily cash handling, attention to detail, and adherence to banking regulations. Bilingual Spanish/English is a plus, as is notary experience.

Qualifications

• High school diploma or equivalent certificate required.
• Excellent verbal and written communication skills.
• Ability to multi-task and handle varying deadlines within a fast-paced work environment.
• Bilingual Spanish/English is a plus.
• Notary Public is a plus.

Responsibilities

• Balance currency, coin, and checks in cash drawers at end of day.
• Cash checks and pay out money after verification.
• Receive checks and cash for deposit, verify amounts, and check deposit slips.
• Examine checks for endorsements and verify information.
• Enter customers’ transactions into computers to record transactions.
• Count currency, coins, and checks for deposits or shipment.
• Identify transaction mistakes when debits and credits do not balance.
• Prepare and verify cashier’s checks.
• Process deposits, withdrawals, and ATM transactions.
• Receive and count daily inventories of cash and checks.
• Process customer loan payments.
• Carry out additional duties as assigned by management.
• Follow confidentiality and banking regulations.

Skills

Customer service

Cash handling

Multi-tasking

Bilingual Spanish/English

Verbal communication

Education

High school diploma or equivalent

Job description

PRIMARY FUNCTION:

To provide courteous and professional customer service to banking customers, and handle various types of financial transactions.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Balance currency, coin, and checks in cash drawers at end of day and calculate daily transactions using computers, calculators, or adding machines.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
• Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Identify transaction mistakes when debits and credits do not balance.
• Prepare and verify cashier’s checks.
• Arrange monies received in cash boxes and coin dispensers according to denomination, strap accordingly, initial and teller stamp.
• Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
• Receive mortgage/loan payments, verifying payment dates and amounts due.
• Resolve problems or discrepancies concerning customers’ accounts. When necessary, seek assistance from management.
• Monitor bank vaults to ensure cash balances are correct.
• Sort and file deposit slips, checks and deposit account signature cards.
• Pull deceased depositors signature cards for processing by Management.
• Receive and count daily inventories of cash, drafts, and travelers’ checks.
• Process customer loan payments.
• Carry out special services for customers, such as ordering ATM/Debit cards, check orders, online banking sign up and/or issuing of Traveler’s checks.
• Have understanding of available bank products and cross sell accordingly.
• Carry out other additional duties as may be assigned by management.
• Follow bank’s confidentiality policy regarding safeguarding customer’s information.
• Follow banking regulations, (Reg CC, Reg DD, Reg E, etc.).
• Answer questions, withdraw, transfer or rollover customer CD’s.
• Mail out customer‘s CD renewals.
• Balance and prove ATM.
• Batch checks, balance checks and run through Branch Capture.
• Maintain Teller limits (as set forth by management).
• Responsible for proof of cash drawer at the end of day.
• File CTR’s and SAR’s as required.

ADDITIONAL JOB DUTIES AND RESPONSIBILITIES:

• Completion of Bank assigned online training classes
• Keeps abreast of all industry trends.
• Attends training programs, conferences and meetings as required to gain industry knowledge and establish relationships with other professionals in the field of Banking.
• Performs other duties and special projects as assigned

EDUCATION, CERTIFICATION, EXPERIENCE:

High school diploma or equivalent certificate required.

KNOWLEDGE, SKILLS, ABILITIES:

• Excellent verbal and written communication skills.
• Good presentation skills.
• Ability to multi-task and handle varying deadlines within a fast-paced work environment.
• Excellent customer service skills.
• Ability to understand and apply basic mathematical concepts.
• Bilingual Spanish/English is a plus.
• Notary Public is a plus.

WORK ENVIRONMENT:

• Typically the noise level in the work environment is moderate.
• Will have high volume of interactions in person and over the telephone.
• Fast-paced environment.
• May experience occasional job stress in response to job demands.
• There are no significant hazardous conditions.

PHYSICAL DEMANDS:

• Ability to work required hours.
• Frequently required to sit or stand for long periods of time.
• Normal range of vision, hearing, and speaking abilities are required.
• The ability to skillfully operate a computer, telephone and other standard office equipment is required.
• Occasionally travel to other branches may be necessary.
• Occasionally lift and/or move up to 25 pounds.