Customer Service Representative

Kao USA, Inc.; Cincinnati (OH); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare

401(k) with company match

36 total days off

Hybrid work schedule

Job summary

Kao USA, Inc. is seeking a customer service professional to join our team in Cincinnati. This role focuses on replenishment, promotional orders, and ensuring customer inventory needs are met.

You will manage orders domestically and internationally, resolve shipment issues, and assist with credits and returns. The position offers healthcare, 401(k) matching, 36 days off, and a hybrid schedule.

Qualifications

• Associate's degree or 2 years Customer Service experience.
• Strong critical thinking skills.
• Excellent written and verbal communication.
• Outstanding organizational abilities across multiple channels.

Responsibilities

• Manage daily order processing activities for domestic and international business.
• Monitor promotional ordering and inventory commitments.
• Coordinate with warehouse and provide shipment paperwork when required.
• Manage returns, credits, debits, and related documentation.
• Update SAP tables with customer and material data.
• Ensure accurate stock versioning and timely shipments.
• Participate in team meetings and process-improvement initiatives.

Skills

Customer service

Critical thinking

Communication

Organizational skills

Excel

Education

Associate's degree

2 years Customer Service Experience

Tools

SAP

Excel

Job description

We are Kao, listed as one of the world's most ethical companies for the last 19 years.

Our brand portfolio spans across three sectors;Consumer Care (John Frieda, Bondi Sands, Biore, Jergens, Curel), Professional Hair (Goldwell, Oribe, KMS Hair, Kerasilk), and Molton Brown.

Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation, and treating each other with trust and respect.

The Role:

Kao USA Inc. is looking for a passionate, high capacity, multifaceted team member to join our Customer Service Team reporting to the Customer Service Manager. The Customer Service Organization at Kao means more than managing orders. We are looking for someone who can manage key accounts regarding management of replenishment and promotional orders, ensure customer inventory needs are met, resolve shipment/delivery issues in addition to crediting the customer for service challenges.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a reasonable salary range of $20hr. - $25/hr.. We also offer a hybrid work schedule.

What you will do:

• Manage daily order processing activities for domestic and international business.
• Monitor promotional ordering; ensure customers meet inventory commitment resulting in customer not under or over ordering.
• Communicate priorities and customer requirements to the warehouse; supply shipment paperwork to the warehouse (if required).
• Manage customer returns, credits, debits, etc.
• Understand customer requirements and bring solutions to issues.
• Manage multiple outlook mailboxes; address requests and issues.
• Monitor open orders to ensure timely shipment to customer; address late shipments with appropriate party.
• Support continuous process improvements.
• Attend Team Meetings.
• Stock management - ensure correct version of product is shipping to customer.
• Update SAP tables (i.e. customer material # table, material determination).

What you will need:

• Associate's degree or 2 years Customer Service Experience (input customer orders; track/trace shipments; returns management; email).
• Strong critical thinking skills.
• Strong communication skills (both written and oral).
• Outstanding organizational skills & Experience handling support requests from a variety of different channels.
• Computer literacy, including proficient in Microsoft office products (specifically Word and Excel (can maintain complex spreadsheets)).
• SAP experience.

At Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us:

• An entrepreneurial environment where passionate and innovative teams come together.
• Respect, teamwork and collaboration are at the heart of how we work.
• A workplace culture that prioritizes employee wellbeing
• A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, retirement, insurance options, and more...
• Learning and development opportunities

Your voice matters here - we value entrepreneurial thinking and innovation from our teams.

To find out why 33,000 people across the Globe work at Kao please visit:

https://www.kao.com/americas/en/careers/

Discover careers at Kao and how we live our purpose, Kirei - Making Life Beautiful. https://kao.voyse.io/

Kao is an Equal Opportunity Employer, including disabled and veterans.