Customer Service Representative

Fulcrum Digital Inc; Cedar Rapids (IA); Remote; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join its dynamic team. This role involves managing customer inquiries via phone and email, ensuring excellent communication, and providing effective solutions to enhance customer satisfaction. You'll be part of a collaborative environment where your contributions directly impact client relationships. If you have a passion for helping others and thrive in a fast-paced setting, this opportunity is perfect for you. Join a forward-thinking company that values your skills and offers a chance to grow within the insurance sector.

Qualifications

• 1-2 years of experience in a call center setting.
• Proficiency in MS Office and calendar management.

Responsibilities

• Manage high volume of inbound and outbound calls efficiently.
• Clarify information, research issues, and provide effective solutions.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

Ability to interact with C-level executives

Education

High school diploma or equivalent

Tools

MS Office

Job description

This range is provided by Fulcrum Digital Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $18.00/hr

Who are we?

Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting-led, integrated suite of enterprise-grade software products, services, and solutions.

The Role:

Contract to Hire (6 month contract)

Location: Remote from Cedar Rapids or Davenport, IA

We are seeking a Customer Service Representative (CSR) to support one of our key Insurance clients. In this role, you will be responsible for handling customer inquiries via phone and email, participating in team meetings to enhance communication strategies, and maintaining in-depth knowledge of company products and services to provide the best possible customer support.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls efficiently and professionally.
• Follow established call center scripts while handling diverse customer inquiries.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Maintain accurate and detailed records of all customer interactions in the call center database.
• Gather and verify client information during calls.
• Determine customer eligibility by comparing provided information against established requirements.
• Inform clients about procedures, answer questions, and provide necessary information.
• Escalate complex queries to managers or other relevant teams when needed.

Requirements:

• Excellent communication skills, including professional email and phone etiquette.
• 1-2 years of experience working in a call center setting.
• Proficiency in MS Office (Word, Excel, PowerPoint) and experience with calendar management.
• Experience handling customer queries and providing resolutions in real-time (not limited to insurance).
• Ability to interact with C-level executives and other senior professionals.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service, Consulting, and General Business

Industries

Insurance and Telephone Call Centers