Customer Service Representative

Caliber; Cary (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision

Weekly pay

Overtime eligibility

Paid vacation & holidays

Career growth

Descripción de la vacante

Caliber is seeking a Customer Service Representative for our Cary, NC center. You will greet customers and provide extraordinary service, coordinate rental car and towing services, and support load-level and insurance-related processes to ensure smooth center operations.

The role requires strong communication, the ability to manage multiple software systems, and a collaborative approach in a fast-paced production shop environment.

Formación

• 1+ years of experience in a customer-facing environment.
• Ability to provide extraordinary customer service to internal and external customers.
• Proficiency with multiple software systems and load-level coordination.

Responsabilidades

• Greet customers and deliver exceptional service at the center.
• Monitor work volume and assist with load level requests as needed.
• Coordinate Rental Car/Tow services to provide one-stop customer support.
• Assist with insurance partner requirements regarding authorizations, billing and load level processes.

Conocimientos

Customer service

Communication

Microsoft Office

Multitasking

Team collaboration

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Service Center

Cary - Maynard

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• A career for life - You’ll gain hands-on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation’s largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life®, Caliber’s more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.