Customer Service Representative

Gerber Collision & Glass; Carrollton (GA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Medical insurance

401(k) match

Short-term disability

Continuing education

Job summary

Gerber Collision & Glass is seeking a detail-oriented CSR to deliver exceptional customer service at our repair facility in Georgia. You will manage appointments, insurance communications, and repair documentation, ensuring seamless collaboration with the team.

Responsibilities include handling RO packets, rental coordination, and ARMS/CCC One data accuracy, while maintaining a fast-paced, customer-first environment.

Qualifications

• High School Diploma or GED required.
• 1+ year experience in a similar administration role preferred.
• Experience in auto body or related environment is a plus.
• Strong communication and customer service skills.

Responsibilities

• Schedule vehicle repair appointments using CCC One and proper scripting.
• Obtain and record insurance assignments and repair authorizations for disassembly.
• Assemble RO work packets with QC checklists, orders, parts list, and windshield tags.
• Log all customer and insurer communications in CCC One.
• Verify rental information and update CCC One with usage details.
• Manage ARMS daily to ensure vehicles are listed in CCC One.

Skills

Multitasking

Attention to detail

Oral communication

Written communication

Sales drive

Customer service

Fast-paced work

Office equipment

Computer skills

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Company: Gerber Collision & GlassGreat Teams Don’t Happen by AccidentBuilt with Intent. Driven by YOU.At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.Ready to grow with a team that’s built for your success? Apply today.Our Commitment:The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.Job Description:The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.Key Job ResponsibilitiesEnsure consistent execution of WOW (Wow Operating Way) plan.Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.Confirms car rental information and updates CCC One with rental car usage information.Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.Education and/or Experience RequiredHigh School Diploma or GED (General Education Diploma)Minimum: 1 year experience in a similar role such as administration assistant.Preferred: 1 year in an auto body or similar work environment including previous customer service experience.Required Skills/AbilitiesAbility to function well in a fast past environment, demonstrating multitasking ability while under pressure.Strong attention to detail with a high degree of accuracy.Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.Other RequirementsValid driver’s license.Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.#INDSOUTHBenefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:Annual Paid Time Off (PTO) plans2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week6 paid holidays annuallyMedical, Prescription Drug, Dental & Vision Insurance effective Day 1401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsuranceAdditional Voluntary Life InsuranceContinuing Education OpportunitiesFree Prescription or Non-Prescription Safety Glasses annuallyAnnual Voluntary Uniform StipendVoluntary Daily Pay option availableAbout UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:$16 - 23/ HourCompensation is commensurate with skill, education and experience.Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives