Customer Service Representative

City Bark; Boulder (CO); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Job summary

NVA Pet Resorts Bowhaus is seeking a Full-Time Customer Service Representative to be the welcoming face at the front desk for pet parents and their furry guests. You will help with check-ins, bookings, payments, and keeping a clean, safe lobby.

This role requires weekend and holiday availability, the ability to stand for long periods, and a calm, solution-focused approach in a busy environment. Join us to deliver exceptional care.

Qualifications

• Warm, professional demeanor and a passion for pets.
• Ability to multitask in a busy lobby with strong organizational skills.
• Comfort with phones, scheduling, and computer systems; welcoming tours and upselling.

Responsibilities

• Greet clients, pets, and vendors warmly and professionally.
• Manage check-ins/outs and book boarding, daycare, grooming, and training.
• Answer phones, emails, and voicemails; process payments and balance transactions.
• Verify vaccination records and manage waitlists; communicate updates to leadership.
• Maintain a clean, safe lobby and assist team during busy periods.

Skills

Friendly

Detail-oriented

Multitasking

Phone handling

Customer service

Tools

Scheduling software

Job description

Customer Service Representative

Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We’re looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

What You’ll Do

As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

• Greeting clients, pets, and vendors warmly
• Managing check-ins and check-outs
• Booking boarding, daycare, grooming, and training reservations
• Answering phones, emails, and voicemails promptly
• Processing payments and balancing transactions
• Obtaining and verifying vaccination records
• Managing waitlists during peak seasons
• Recommending services and activity packages that meet client needs
• Communicating pet updates and concerns to leadership
• Keeping lobby and front areas clean and safe

You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.

What We’re Looking For

• We’re seeking someone who is:
• Friendly, confident, and professional
• Detail-oriented and organized
• Comfortable multitasking in a busy lobby
• Strong with phones, scheduling, and computer systems
• Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
• Calm and solution-focused when handling customer concerns
• Passionate about dogs and cats

You must be able to:

• Work weekends and holidays
• Stand, walk, bend, and lift up to 60 lbs
• Work in a busy, sometimes noisy environment
• Handle dogs of all sizes safely

Work Schedule

• Full-Time
• Monday–Friday shifts
• Weekend availability required
• Holiday availability required

Benefits & Perks

• Health, Dental & Vision
• Insurance
• Paid Training
• Employee Pet Care Discounts
• Tips
• Career growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.

At Bowhaus, you can expect one thing every single time you visit: outstanding care for dogs of all sizes, breeds, and personalities. We take great pride in offering all of our canine guests and their owners with exceptional care. From the front house to the dog house, we believe there’s nothing more important than maintaining a clean, healthy, and exciting environment for your pet. With over 35 years of dog care experience and a professionally trained staff, you can be sure that your pup will be barking bow-wow at Bowhaus!