Customer Service Representative

Hajoca Corporation; Bentonville (AR); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Profit sharing

Medical, dental, vision

401(k)

Employee discounts

Job summary

Hajoca Corporation in Bentonville, AR seeks a Customer Service Representative to handle sales orders, assist customers at pickup, and grow sales by becoming a trusted advisor to existing accounts. The role emphasizes accurate order processing, problem resolution, and identifying value-added services.

You will collaborate with the Profit Center team, maintain records, and support product managers while delivering excellent customer service. English proficiency is required.

Qualifications

• Experience in customer service or inside sales.
• Knowledge of products sold in the Profit Center preferred.

Responsibilities

• Process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems and pricing deductions and returns timely.
• Process Inside Sales returns and refund paperwork.
• Communicate changes in a customer's business that might cause credit risk.
• Complete various daily, weekly and monthly reports.
• Support the Product Manager's activities as needed.
• Complete required safety and compliance training.

Skills

Customer service experience

Inside sales knowledge

MS Office

Telephone communication

Product knowledge

Upselling

Relationship building

Questioning techniques

Teamwork

Order processing systems

English proficiency

Tools

Microsoft Office Suite

Job description

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Haines, Jones & Cadbury (HJC) , a division of Hajoca, is a national construction material supplier. HJC specializes in providing comprehensive construction material packages to major retail chains from coast-to-coast for new construction and remodel projects.

HJC is looking for a Customer Service Representative at their Bentonville, AR office.

Pay for Customer Service Representative is between $15 and $18 per hour at this location.

Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and service oriented? Are you an excellent communicator? If so, we'd like you to join our team as a Customer Service Representative.

You Will

About the Role:

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
• Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Complete various daily, weekly and monthly reports.
• Support the Product Manager's activities as needed.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You

• Experience in customer service or inside sales
• Knowledge of products sold in the Profit Center preferred

Our Ideal Candidate Will Also

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to learn and operate the computer related systems used to process orders.Be able to learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The Benefits Of Working With Us

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time And Part-time Benefits

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits
• Please note that benefit offerings may differ for teammates employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.