Customer Service Representative

America's Pizza Company, LLC; Benton (AR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Career growth

Job summary

Pizza Hut is seeking a Customer Service Representative (CSR) or Hostess to be the first point of contact for customers. You will handle orders, both over the phone and in-dining, while ensuring exceptional service and accuracy.

Upselling promotions and maintaining a welcoming front-of-house presence are key parts of the role. The position emphasizes fast-paced service, teamwork, and a friendly, attentive approach to guest satisfaction.

Qualifications

• Must be at least 16 years old.
• Friendly and confident communicator, especially over the phone.
• Strong multitasking skills and ability to work in a fast-paced environment.
• Attention to detail and accuracy in processing orders.
• Enthusiastic about food service and customer satisfaction.
• Punctual, dependable, and a great team player.

Responsibilities

• Answer phone calls professionally and assist customers with orders and inquiries.
• Process orders accurately while upselling promotions and menu items.
• Communicate clearly with customers and team members to ensure order accuracy.
• Maintain a friendly and welcoming demeanor to provide top-tier customer service.
• Resolve customer concerns promptly and effectively.
• Assist in organizing takeout and delivery orders for smooth operations.
• Support front-of-house duties, such as greeting guests and helping with seating when necessary.

Skills

Friendly communicator

Multitasking

Order accuracy

Attention to detail

Enthusiasm for food service

Punctuality

Job description

As a Customer Service Representative (CSR) or Hostess at Pizza Hut, you are the first point of contact for our customers, ensuring they receive exceptional service from the moment they place an order. Your role is essential in handling customer inquiries, processing orders accurately, and making sure our guests feel valued. Whether taking orders over the phone or assisting with dine-in service, you will play a vital role in creating a great customer experience.

Responsibilities

• Answer phone calls professionally and assist customers with orders and inquiries.
• Process orders accurately while upselling promotions and menu items.
• Communicate clearly with customers and team members to ensure order accuracy.
• Maintain a friendly and welcoming demeanor to provide top-tier customer service.
• Resolve customer concerns promptly and effectively.
• Assist in organizing takeout and delivery orders for smooth operations.
• Support front-of-house duties, such as greeting guests and helping with seating when necessary.

Qualifications

• Must be at least 16 years old.
• Friendly and confident communicator, especially over the phone.
• Strong multitasking skills and ability to work in a fast-paced environment.
• Attention to detail and accuracy in processing orders.
• Enthusiastic about food service and customer satisfaction.
• Punctual, dependable, and a great team player.

Why Join Us?

• Competitive pay with flexible scheduling.
• A fun and fast-paced work environment.
• Career growth and advancement opportunities within Pizza Hut.
• The chance to develop customer service and communication skills that last a lifetime.

Join our team and be part of a company that values exceptional service and a great work environment.