Customer Service Representative

Classic Collision; Austin (TX); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

Company match 401K

Medical/Dental/Vision

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision in Austin, TX is seeking a Customer Service Representative to be the first impression for our customers. You will explain repair processes and insurance claim information, coordinate rental cars and towing, and support the repair team from intake to handoff.

This role requires strong communication, organization, and the ability to multi-task in a fast-paced environment. We offer competitive pay, benefits, and growth opportunities for motivated individuals.

Qualifications

• Must be at least 18 years old.
• Previous experience in customer service, sales, or related fields preferred.
• Must have a valid driver's license and be eligible for company insurance.
• Effective written and verbal communication and interpersonal skills.
• Strong organization, multi-tasking, and time management in a fast-paced environment.

Responsibilities

• Explain and educate customers on repair process and insurance claim information.
• Coordinate rental car and tow to provide one-stop service to all customers.
• Ensure vehicles are delivered to customers by the service advisor or backup teammate.
• Assist with customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Maintain DRP logbooks and Enterprise ARMS daily; secure proper payments.

Skills

Customer service

Communication

Organization

Multi-tasking

Driver's license

Job description

Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

Why Choose Classic Collision?

• Paid Weekly
• Continuous Training
• Supportive Team Culture
• Company match 401K
• Medical/Dental/Vision
• Paid Time Off – 6 Paid Holiday
• Rewarding Work

Customer Service Representative (CSR) serves as the first impression of Classic Collision’s customer experience.

Responsibilities

• Explain and educate customers on repair process on a high level, including insurance claim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car /Tow companies to provide one‑stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
• May assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Secure proper payments.
• Assist with reconciling invoices to payables report daily and monthly (as applicable).
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
• Perform other administrative tasks and duties as required to successfully meet the needs of the business.
• Other duties as assigned.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or other related fields is preferred.
• Must have a valid driver's license and be eligible for coverage under company insurance policy.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi‑tasking skills, good time management, and the ability to adapt easily to fast‑paced environment.

Behaviors/Competencies

• Integrity – Respect and accountability at every level and every interaction.
• Customer Service – Provide the highest level of customer service while building customer satisfaction and retention.
• Innovation – Develops and displays innovative approaches and ideas to our business.
• Teamwork – Contributes to building a positive team spirit and supports everyone’s efforts to succeed.

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Classic Collision Is An Equal Opportunity Employer

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call [phone]. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.