Customer Service Representative

enovis; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Spending and Savings Accounts

401(k) Plan

Vacation, Sick Leave, and Holidays

Income Protection Plans

Discounted Insurance Rates

Legal Services

Job summary

Enovis, based in Austin, TX, seeks a Customer Service Representative to join a dynamic remote customer service and sales support team. You’ll deliver friendly, professional support and assist with general business tasks.

The role requires 2–4 years in customer service, strong English communication, and proficiency with ERP systems and MS Office. Travel is modest, with excellent organizational skills and a team-oriented mindset.

Qualifications

• High school diploma or equivalent required.
• 2-4 years of relevant experience in customer service, sales operations, and/or logistics.

Responsibilities

• Manage inquiries from internal and external customers by email, phone, and Microsoft Teams.
• Explain products and services clearly to customers.
• Process product returns, exchanges, and recall paperwork.
• Collect information for product complaints.
• Use the ERP system to process orders for billing and restocking.
• Handle credit rebills and inventory transfer requests.
• Adhere to the monthly closing schedule.

Skills

ERP Systems

Microsoft Outlook

Excel

Word

Teams

Excellent written and verbal English

Organizational skills

Problem-solving

Time management

Customer-focused

Education

High school diploma or equivalent

Tools

ERP Systems

Job description

Who We Are

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com .

What You’ll Do

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it. Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself . As a key member of the Customer Service Team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:

Customer Service Representative

Reports To:

Supervisor, Customer Service

Location:

Austin, TX

Business Unit Description:

Driven by Enovis' desire to create innovative products that improve quality of life and restore movement for those suffering from degenerative arthritis, Enovis Surgical® provides orthopedic surgeons with modern, patient-focused solutions for total joint arthroplasty. Partnerships with key surgeon consultants help provide advanced, proprietary solutions, including EMPOWR 3D Knee® and AltiVate Reverse® Shoulder. Enovis Surgical offers a full range of primary and revision implants for hip, knee, shoulder, and elbow reconstructive joint surgeries, alongside the tools and digital health technology needed in today's healthcare environment.

Job Title/High-Level Position Summary:

Join our dynamic remote customer service and sales support team as a Customer Service Representative, providing friendly, professional customer support and general business assistance.

Key Responsibilities:

• Manage inquiries from internal and external customers and provide exceptional support by email, phone, and Microsoft Teams.
• Explain products and services clearly and effectively to customers.
• Process product returns, exchanges, and recall paperwork.
• Collect necessary information and documentation for product complaints.
• Use the ERP system to process orders for billing and restocking.
• Handle credit rebills and facilitate inventory transfer requests.
• Adhere to the monthly closing schedule.

Minimum Basic Qualifications:

• High school diploma or equivalent required.
• 2-4 years of relevant experience in customer service, sales operations, and/or logistics.

Travel Requirements:

Less than 10% travel.

Desired Characteristics:

• Proficiency with ERP systems, Microsoft Outlook, Excel, Word, and Teams.
• Excellent written and verbal English communication skills.
• Strong organizational, problem-solving, and time management skills.
• Customer-focused, action-oriented approach.
• Integrity, trustworthiness, and a friendly, professional attitude.
• Ability to work effectively both independently and within a team.

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

"Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the "why" behind our purpose, values and behaviors:

Our Enovis Purpose, Values and Behaviors on Vimeo

We offer a comprehensive benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent, and innovation, the company's extensive range of products, services, and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy