Customer Service Representative

Dunhill Professional Search & Government Solutions; Atlanta (GA); Remote; USD 30,000 - 45,000; Part time

Job summary

A customer service solutions provider seeks a Customer Service Representative to support the FRTIB program. This seasonal role allows telework and requires a High School Diploma or GED, with 0-2 years of call center or customer service experience. Responsibilities include handling inbound and outbound communications and ensuring customer satisfaction. Benefits include medical insurance and a 401(k).

Benefits

Medical insurance

401(k)

Vision insurance

Qualifications

• 0-2 years of call center experience.
• 0-2 years of customer service or public relations experience.

Responsibilities

• Handle routine inbound and outbound calls, emails, and web chats.
• Support transaction processing for customers.
• Log cases in a web-based system for all customer communications.

Skills

Effective customer service

Strong communication skills

Attention to detail

Education

High School Diploma or GED

Job description

Technical Recruiter at Dunhill Solutions

Customer Service Representative

Telework

We are looking for a Customer Service Representative to join our team in support of the FRTIB program. This is a great opportunity for someone who enjoys helping others, communicates well, and wants to grow their customer service skills- all from the comfort of their own home.

Job Description: Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. This is a seasonal role (late September-early March)

• Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer.
• Assists customer with award origination and disbursement processing and identifying and resolving processing issues.
• Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.
• Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application.
• Performs manual linking and unlinking of award records and promissory/agreement to serve notes.
• Performs analysis of COD borrower data integrity situations identified by Customer.
• Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

• High School Diploma or GED
• 0-2 years of Call center experience. 0-2 years of customer service or public relations experience.

Other Job Specific Skills

• Ability to successfully adapt and perform during times of high call volume.
• Ability to provide effective customer service and deal tactfully and courteously with the public.
• Strong written and verbal communication skills.
• Strong listening ability to interpret and clarify information being provided by customers.
• Strong commitment to providing quality service.
• Ability to foster a good working relationship and rapport with customers.
• Keen attention to detail and accuracy.
• Ability to work well under pressure.
• Unwavering dedication to customer satisfaction and resolving customer concerns.
• Ability to convey enthusiasm, energy and sincerity over the phone

Seniority level: Entry level

Employment type: Temporary

Job function: Customer Service

Industries: IT Services and IT Consulting

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Benefits include Medical insurance, 401(k), and Vision insurance.