Customer Service Representative

Pro Resources Staffing Services; Anderson (IN); On-site; USD 25,000 - 28,000; Full time

Job summary

Pro Resources Staffing Services in Anderson, IN is seeking a Shipping/Receiving Clerk for 1st shift. You will manage inbound/outbound shipments, verify inventory, and maintain data accuracy across systems.

The role requires you to communicate professionally with customers, vendors, and drivers. The ideal candidate has 2+ years of clerical or customer service experience, proficiency in Microsoft Office, data entry skills, and is bilingual preferred.

Qualifications

• High School Diploma or GED; or equivalent experience.
• 2+ years clerical office or customer service experience required.
• SAP experience is a plus.
• Inventory control experience preferred.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Proficient data entry skills required.
• Bilingual highly preferred.
• Able to lift up to 10 lbs.

Responsibilities

• Manages inbound and outbound shipments and receipt of all products, materials, and supplies.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Tracks, traces, and updates the status of incoming and outgoing shipments.
• Engages with customers, vendors, drivers, and co-workers with professional communication.
• Answers phones and responds to customer requests in a professional manner.
• Assigns inbound trucks to dock doors.
• Sets up and maintains files for customer stored materials.
• Verifies documents once materials are received into systems.
• Identifies and resolves customer issues using proper systems.
• Follows up with unresolved customer inquiries.
• Completes call logs and reports.
• Collaborates with logistics technicians/dispatchers.
• Provides backup support for shipping and receiving.
• Performs office area cleanup after shift or as required.

Skills

Data entry

Customer service

Time management

Communication

Bilingual

Education

High School Diploma or GED

Tools

Microsoft Office

SAP

Job description

Shift and Compensation

1st Shift

Monday–Friday; 7:00 am–3:30 pm (off peak hours) Monday-Friday; 5:45 am- 2:15 pm (peak hours)

Pay: $19.00

Job Duties

• Manages inbound and outbound shipments and receipt of all products, materials, and supplies, including auditing outbound shipments and verifying inventory counts.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Tracks, traces, and updates the status of incoming and outgoing shipments.
• Engages with customers, vendors, drivers, and co-workers with positive, professional, and respectful communication.
• Answers phones and responds to customer requests in a positive, professional, and respectful manner.
• Assigns inbound trucks to designated dock doors.
• Sets up, controls, and maintains all related files for customer stored materials.
• Verifies all received documents once materials have been received into all computer systems.
• Identifies, researches, and resolves customer issues using the proper computer operating systems.
• Follows up with customer inquiries not immediately resolved.
• Completes call logs and reports.
• Collaborates and communicates with logistics technicians/dispatchers and others involved in the shipment and receipt of products.
• Provides additional backup support for shipping and receiving departments.
• Performs cleanup of the office area at the end of the shift or as required.

Background Profile

• High School Diploma or GED preferred, or an equivalent combination of education and experience.
• 2+ years of clerical office/customer service experience required; additional education may be substituted for years of work experience.
• Prior SAP experience is a plus.
• Inventory control experience preferred.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Proficient data entry skills required.
• Bilingual highly preferred.
• Strong customer service, organizational, and time management skills.
• Able to work Monday–Friday plus overtime, including some Saturdays as needed (especially during peak season, January–April).
• Able to lift and/or move up to 10 lbs.

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