Customer Service Representative

Redner's Markets, Inc.; Allentown (Lehigh County); On-site; USD 40,000 - 60,000; Full time

Job summary

A retail grocery chain in Allentown is seeking a Customer Service Manager to oversee front end operations and ensure high standards of customer service. The role involves supervising personnel, managing schedules, and conducting training. Ideal candidates should have strong communication skills, analytical abilities, and knowledge of relevant labor laws. The position promises a collaborative and customer-oriented work environment.

Qualifications

• Experience in customer service management.
• Ability to conduct training programs for new associates.
• Knowledge of front end operations and policies.

Responsibilities

• Provide high standards of customer service.
• Supervise front end personnel and activities.
• Maintain effective work schedules for personnel.
• Enforce store policies and assist in discipline.
• Conduct training programs for new associates.

Skills

Strong oral and written communication skills

Strong analytical and mathematics skills

Knowledge of child labor laws

Job description

Location: 80 Lehigh Street
2323 Lehigh Street
Allentown, PA 181034702, USA

POSITION TITLE: Customer Service Manager

DEPARTMENT: Front End

FLSA STATUS: Non-Exempt

JOB SUMMARY: To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.

ESSENTIAL JOB FUNCTIONS

1. Promote customer goodwill by providing high standards of customer service.
2. Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
3. Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
4. Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
5. Delegate responsibilities to cashiers as prescribed by store management.
6. Conduct training programs for new associates, as well as associates already on board.
7. Assist cashiers with price checks.
8. Keep store management and scan coordinator informed of all pricing problems.
9. Assist customers with returned merchandise, over rings, and overcharges.
10. Approve customer checks and enforce check cashing policies.
11. Maintain a regular cleaning schedule and overall good housekeeping of the front end.
12. Order and control front end supplies (register paper, ribbons, etc.).
13. Greet and customers and be observant of people in the store.
14. Abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS

1. Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

1. Strong oral and written communication skills for dealing with customers, employees, and Vendors.
2. Strong analytical and mathematics skills for conducting accurate audits.
3. Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

PREFERRED QUALITIES

• Team Player: Works well as a member of a group.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.
• Self‑Starter: Inspired to perform without outside help.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.